BMC Helix Technical Specialist

Bengaluru, Karnataka, India

Job Type

Full Time

About the Role

Mandatory Skills

ITSM BMC Remedy Helix Development Integrations

Skill to Evaluate

ITSM-BMC-Remedy-Helix-Development-Integrations

Experience

6 to 8 Years

Roles & Responsibilities

The BMC Helix Technical Specialist is responsible for development, administration and also customizing and extending the platform to meet specific business needs and administer to ensure the smooth functioning and security of the BMC Helix environment (ITSM, Smart IT, Dashboard, Innovation Studio)

BMC Helix ITSM Administration & Development

BMC Helix Innovation Studio

DWPA

CMDB

Integration

Helix Dashboard

[Good to have Skills]:

SQL Experience

[Responsibilities and Duties]:

Must have 8+ years of experience in development, implementation, and sustained support of the BMC Helix components like ITSM, Smart IT, Innovation Studio and writing custom workflows using Remedy forms and objects like Active Links, Filters, and Escalations

Solid understanding of ITSM processes and Integration techniques.

Strong Knowledge of ITSM Module Like Incident, Change, Problem, SRM, Work Order, SLM, Release management

Provide creative solutions to resolve business problems via customer requirements based on system capability, process gaps (ITSM/ITIL) and cultural challenges.

Provide on-going technical assistance, handling incident tickets on a priority basis, software configuration/customization assistance including, but not limited to screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations

Develop and implement new functionality determined necessary to support ITIL processes.

Smart IT knowledge & experience

Must be able to troubleshoot application logs (SQL, API, Filter, Active Links etc.) and provide solutions.

Preventative maintenance, such as performance tuning, archiving.

Should understand Helix architecture.

Strong knowledge of Foundation Data

Strong Hands on Experience on Architecture, Design & Implementation, Development & Customization, Integration & Automations, Innovation Studio, Discovery, Smart IT, DWPC Advanced, Helix Dashboard & DWPC connectors

Able to configure Complex SRDs

Good knowledge of Asset Management, CMDB, Approval Flow

Experience and hands on with Web Service & Rest API integration is must.

Good understanding of Database queries

ITIL Foundation is mandatory.

Requirements

Mandatory Skills

ITSM BMC Remedy Helix Development Integrations

Skill to Evaluate

ITSM-BMC-Remedy-Helix-Development-Integrations

Experience

6 to 8 Years

Roles & Responsibilities

The BMC Helix Technical Specialist is responsible for development, administration and also customizing and extending the platform to meet specific business needs and administer to ensure the smooth functioning and security of the BMC Helix environment (ITSM, Smart IT, Dashboard, Innovation Studio)

BMC Helix ITSM Administration & Development

BMC Helix Innovation Studio

DWPA

CMDB

Integration

Helix Dashboard

[Good to have Skills]:

SQL Experience

[Responsibilities and Duties]:

Must have 8+ years of experience in development, implementation, and sustained support of the BMC Helix components like ITSM, Smart IT, Innovation Studio and writing custom workflows using Remedy forms and objects like Active Links, Filters, and Escalations

Solid understanding of ITSM processes and Integration techniques.

Strong Knowledge of ITSM Module Like Incident, Change, Problem, SRM, Work Order, SLM, Release management

Provide creative solutions to resolve business problems via customer requirements based on system capability, process gaps (ITSM/ITIL) and cultural challenges.

Provide on-going technical assistance, handling incident tickets on a priority basis, software configuration/customization assistance including, but not limited to screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations

Develop and implement new functionality determined necessary to support ITIL processes.

Smart IT knowledge & experience

Must be able to troubleshoot application logs (SQL, API, Filter, Active Links etc.) and provide solutions.

Preventative maintenance, such as performance tuning, archiving.

Should understand Helix architecture.

Strong knowledge of Foundation Data

Strong Hands on Experience on Architecture, Design & Implementation, Development & Customization, Integration & Automations, Innovation Studio, Discovery, Smart IT, DWPC Advanced, Helix Dashboard & DWPC connectors

Able to configure Complex SRDs

Good knowledge of Asset Management, CMDB, Approval Flow

Experience and hands on with Web Service & Rest API integration is must.

Good understanding of Database queries

ITIL Foundation is mandatory.

About the Company

Cigres Technologies Private Limited is a technology consulting and services company that focuses on helping clients resolve their significant digital problems and enabling radical digital transformation using multiple technologies on premise or in the cloud. The company was founded with the goal of leveraging cutting-edge technology to deliver innovative solutions to clients across various industries.