ITISC FET Europe Problem management Engineer
3 days ago
We are seeking a highly skilled and proactive Problem Management Engineer to join our IT Infrastructure team. This role is responsible for identifying, analyzing, and resolving the root causes of recurring incidents and problems across infrastructure, cloud, compute, and network environments. This role is pivotal in ensuring the stability, reliability, and performance of our IT infrastructure by proactively identifying and eliminating the root causes of incidents. The ideal candidate will work closely with cross-functional teams to drive service stability, reduce incident volumes, and improve overall IT service quality
Own and manage the end-to-end Problem Management lifecycle in accordance with ITIL best practices.Lead and manage the Problem Management lifecycle (detection, logging, diagnosis, resolution, and closure).Perform root cause analysis (RCA) for critical and recurring incidents across infrastructure, cloud, compute, and network domains.Collaborate with Incident Management, Change Management, and Service Owners to ensure timely resolution and prevention of problems.Maintain and improve the Known Error Database (KEDB) and ensure knowledge sharing across teams.Analyze trends and metrics to proactively identify potential issues and areas for improvement.Drive post-incident reviews (PIRs) and ensure action items are tracked to closure.Contribute to the development of automation and monitoring strategies to prevent problem recurrence.Ensure compliance with ITIL best practices and internal governance standards.Recommend and implement preventative measures to reduce incident recurrence and improve service availability.Act as a liaison between technical teams and business stakeholders to communicate problem status, impact, and resolution plans.Produce detailed RCA reports, dashboards, and executive summaries for leadership and audit purposes.Track and report on problem management KPIs such as MTTR (Mean Time to Resolve), recurrence rate, and problem backlog.Ensure all problem records are accurately documented in the ITSM tool (e.g., ServiceNow).English (fluent) – Oral & written requiredExpertise in Microsoft Office: Outlook, Word, Excel, PowerPoint.
MandatoryMinimum 5 years of experience in IT operations, infrastructure support, or cloud services with a focus on Problem Management.Strong knowledge of ITIL v3/v4 framework (ITIL certification preferred).Proven experience in managing problems across:Cloud platforms (AWS, Azure, GCP)Compute and virtualization (VMware, Hyper-V)Networking (LAN/WAN, firewalls, load balancers, DNS, VPN)Storage and backup systemsFamiliarity with monitoring and observability tools (e.g., Site24x7, Grafana).Experience with ITSM platforms (e.g., ServiceNow, BMC Helix).Strong analytical and troubleshooting skills with a methodical approach to problem-solving.Excellent communication, documentation, and stakeholder management skills.
-
Global FET Overheads Finance Manager
2 weeks ago
Bengaluru, Karnataka, India Unilever Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob Title - Global FET Overheads Finance ManagerJob Location - BangaloreABOUT UNILEVER:Be part of the world's most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we...
-
FET Financial Assistant Manager
2 weeks ago
Bengaluru, Karnataka, India Unilever Full time ₹ 4,00,000 - ₹ 8,00,000 per yearMain job purposeThe role will drive efficiency in the budgeting, planning, and forecasting processes of the UniOps organisation while enabling short term control over costs and driving longer term leverage. The role is responsible for the budget management within the service line, ensuring that budget owners have transparency. And ensuring that actuals are...
-
Bengaluru, Karnataka, India Inoptra Digital Full time ₹ 12,00,000 - ₹ 24,00,000 per yearSenior Manager / BDM: Business Development Europe Senior Manager / BDM: Business Development EuropeIndustry: Digital, IT ServicesDomain (End-Clients): Technology, E-Commerce, ManufacturingFunctional Area: Digital Solutions: Connected IoT Applications, Data & Analytics Solutions, DevOps, Cloud, Data Engineering, DataOps, AI/ML, Analytics, Mobility,...
-
Problem Management Expert
3 days ago
Bengaluru, Karnataka, India Nespresso Full time ₹ 20,00,000 - ₹ 25,00,000 per yearPROBLEM MANAGEMENT EXPERT – ERP & APPLICATIONSWe are looking for a Problem Management Expert to be part of our Nestlé Nespresso Digital and Tech Team.Position Snapshot:Location: Bengaluru, Karnataka, IndiaType of Contract: PermanentGrade: Band 2Type of work: HybridWork Language: Fluent Business EnglishThe Role:As a Problem Management Expert you will be...
-
Problem Management Expert
3 days ago
Bengaluru, Karnataka, India Nestlé Nespresso SA Full time ₹ 1,20,000 - ₹ 5,44,000 per yearPROBLEM MANAGEMENT EXPERT – ECOMMERCE AND MOBILEWe are looking for a Problem Management Expert to be part of our Nestlé Nespresso Digital and Tech Team.Position Snapshot:Location: Bengaluru, Karnataka, IndiaType of Contract: PermanentGrade: Band 2Type of work: HybridWork Language: Fluent Business EnglishThe Role:As a Problem Management Expert you will be...
-
Problem Management Expert
3 days ago
Bengaluru, Karnataka, India Nestlé Nespresso SA Full time ₹ 15,00,000 - ₹ 25,00,000 per yearPROBLEM MANAGEMENT EXPERT – ERP & APPLICATIONSWe are looking for a Problem Management Expert to be part of our Nestlé Nespresso Digital and Tech Team.Position Snapshot:Location: Bengaluru, Karnataka, IndiaType of Contract: PermanentGrade: Band 2Type of work: HybridWork Language: Fluent Business EnglishThe Role:As a Problem Management Expert you will be...
-
Problem Management Expert
3 days ago
Bengaluru, Karnataka, India Nespresso Full time ₹ 20,00,000 - ₹ 25,00,000 per yearPROBLEM MANAGEMENT EXPERT – ECOMMERCE AND MOBILEWe are looking for a Problem Management Expert to be part of our Nestlé Nespresso Digital and Tech Team.Position Snapshot:Location: Bengaluru, Karnataka, IndiaType of Contract: PermanentGrade: Band 2Type of work: HybridWork Language: Fluent Business EnglishThe Role:As a Problem Management Expert you will be...
-
Senior Problem Manager
8 hours ago
Bengaluru, Karnataka, India, Karnataka Finastra Full timeWhat will you contribute?Reporting to the Manager of Problem and Incident Management and part of the Service Delivery Team, the Problem Manager will assist in establishing the framework for Problem Management. The Problem Manager will ensure that all Problem Managers operate similarly between Lines of Business.The incumbent is accountable for the governance...
-
Bengaluru, Karnataka, India Unilever Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Title: Senior Finance Executive-SCFS, Analytics SEAILocation: BangaloreAbout UnileverBe part of the world's most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we...
-
Bengaluru, Karnataka, India Strides Pharma Science Full time ₹ 9,00,000 - ₹ 12,00,000 per yearResponsible for compilation and assist team for projects and regulatory submissions by collating documents per regulatory requirements for Europe and UK market for CMC and labelling aspects.To collate and compile new application & life cycle management CTD dossier modules from M1 to M5 for Europe and UK.Interpret and prepare response to the quality &...
