Customer Support

4 days ago

Delhi NCR, India Eazybe Full time ₹ 6,00,000 - ₹ 12,00,000 per year

At EazyBe, client relationships are our top priority. We're looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service.

Roles and Responsibilities :

- Serve as the main point of contact in all matters related to client concerns and needs

  • Build and strengthen client relationships to achieve long-term partnerships

  • Maintain accurate client records, keeping track of any contract updates and renewals

  • Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are -being met

  • Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

  • Handle inquiries and requests from customers and address their needs

  • Stay on top of accounts, making sure they receive services that are within their budget and meet their needs

  • Meet regularly with other team members to discuss progress and find new ways to improve business

  • Generate progress reports for clients and senior leaders within the organization

  • Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Skills and Qualifications :

- Internship or professional experience in a sales or customer service role

  • Ability to multitask and juggle several responsibilities simultaneously

  • Strong written and verbal communication skills

  • Excellent organizational skills and attention to detail

  • Proven track record of meeting or exceeding quotas and receiving positive customer feedback

  • Proficiency with common customer success and customer relationship management

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