Customer Support Representative

1 day ago

Delhi NCR, India Oncehub Technologies Full time ₹ 30,00,000 - ₹ 60,00,000 per year

OnceHub ) is an innovative and thriving software-as-a-service company that focuses on streamlining scheduling and digital engagement processes for organizations globally.

We're a team of passionate and driven individuals living and working remotely across 4 countries, driving innovation through shared ideas and fostering a collaborative culture. You will work remotely from home (in India) with colleagues and stakeholders in multiple geographies. Learn more about our employee led approach in our CEO video:

An ideal candidate should be a fast learner, independent and creative thinker, maintain the highest levels of transparency, and have excellent customer interaction skills. Working for us, youll have the opportunity to build on your customer engagement and content creation skills in a team-focused environment. As our company grows, so will your opportunities.

In this role, you will:

  • Answer live chats and tickets, providing support on a wide range of product topics.
  • Regularly and actively engage in virtual customer support calls to assist clients with setups and troubleshooting queries.
  • Act as a trusted adviser to help solve customer problems during all stages of the customer lifecycle.
  • Troubleshoot technical issues and maintain communication with the customer.
  • Develop a variety of support content, including video tutorials and written help articles, for both internal teams and external users.
  • Stay up-to-date by reading technical articles and receiving training for new product features.

This is a full-time, salaried position with a shift-based rotation. While your typical shift will be 9 hours, additional time may be required based on operational needs.

You'll form part of a 24/7 support team and therefore should expect to work various shifts, including days, nights, weekends, and public holidays, on a rotational basis.

To be successful in this role, you will need the following:

  • Located in and have work authorization in India
  • A degree from a reputable university
  • 1-3 years of Customer Success/Support experience (SaaS experience preferred)
  • Successful candidate must have a typing speed of at least 40 words per minute
  • Analytical mindset with ability to quickly recognize patterns
  • Able to master new software and systems effortlessly and quickly
  • Superb writing and communication skills: accurate, focused, and detailed
  • Native or fluent English speaker
  • Excellent at multitasking and highly productive
  • Strong interpersonal skills

Apply because you want to...

  • Work in a modern SaaS, Product-led company
  • Work remotely from home, saving you commuting time and promoting work-life balance
  • Get exposure to working with stakeholders on a global level across different industries
  • Work in a tech, fast-paced and challenging environment that provides opportunities for professional and personal growth
  • Join a fantastic organisational culture that places learning at the centre of what we do
  • Receive a competitive salary
  • Work in a multicultural environment

If you want to contribute directly to the growth of an innovative SaaS company, please Apply

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