Customer Support Intern

2 days ago

Delhi NCR, India vhr Professional Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Contact or Whatsapp your CV Ms Priyanka, HR , ,

Customer Support Intern Job Description

Position Summary:

We are seeking a proactive and empathetic Customer Support Intern to assist our support team in delivering exceptional service to our customers. This internship offers hands-on experience in customer relationship management, problem-solving, and communication in a fast-paced, digital environment.

Key Responsibilities

  • Respond to customer inquiries via email, chat, or phone in a timely and professional manner
  • Document customer interactions and feedback accurately in CRM systems
  • Collaborate with cross-functional teams to resolve recurring issues
  • Contribute to knowledge base articles and support documentation
  • Monitor customer satisfaction and suggest improvements to enhance the support experience

Key Skills & Qualifications

  • Strong verbal and written communication skills
  • Empathy, patience, and a customer-first mindset
  • Ability to multitask and stay organized in a remote work environment
  • Currently pursuing or recently completed a degree in Business, Communications, or related field

What You'll Gain

  • Real-world experience in customer service and support operations
  • Exposure to SaaS tools and customer engagement platforms
  • Opportunity to develop problem-solving and communication skills
  • Mentorship from experienced support professionals
  • Potential for full-time employment based on performance

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