Lead Systems Analyst

About the role

We are seeking a highly skilled Lead Systems Analyst

to oversee and optimize access management operations, ensure compliance, and

drive efficiency in identity and access management, account creation, ticket

resolution, and governance. You will lead a team in managing Business-As-Usual

(BAU) processes, maintaining data integrity, and ensuring timely compliance

updates and escalations.

In

this role, you will be responsible for team management, process optimization,

reporting, KPI and metrics development, and governance, ensuring seamless

access operations while adhering to security and compliance policies. Your

ability to strategize, lead, and collaborate across various teams will be

crucial for success.

You will be responsible for

Access Management & IT Operations:

• Manage and resolve tickets efficiently, ensuring prompt issue

resolution.

• Monitor and track all access-related requests to ensure they are

addressed and resolved on time.

• Execute and maintain incident management processes.

• Utilize SQL for data analysis and reporting.

• Develop and execute PowerShell scripts to automate team activities

and improve efficiency.

• Organize and conduct onboarding inductions, ensuring timely account

creation.

• Conduct periodic audits of tickets and analyze reopened cases to

identify and address process gaps.

• Ensure compliance in governance for different types of accounts.

• Prepare weekly reports and presentations for senior management and

stakeholder meetings.

• Coordinate and lead team meetings and discussions with various stakeholders.

• Foster strong relationships with cross-functional teams to ensure

seamless communication and collaboration.

Leadership & Team Management:

• Lead the team in daily operations, ensuring timely completion of

tasks and adherence to SLAs.

• Mentor, train, and develop team members for various projects and

activities.

• Serve as the primary escalation point, addressing critical issues

and ensuring customer satisfaction.

• Drive continuous improvement initiatives, optimizing processes and

automating workflows where possible.

• Efficiently manage team capacity to provide 24/7 support.

• Proactively analyze trends in ticketing, escalations, and

compliance issues to mitigate risks.

You will need

IT Operations & Service Management

Identity & Access Management (IAM) & Compliance

Incident Management & Ticketing System Expertise

Process Automation (PowerShell, SQL) & Efficiency

Governance & Reporting

Stakeholder Communication & Collaboration

Strategic Planning & Problem Solving

Leadership & Team Management

Risk Management & Crisis Resolution

24/7 Support & Operational Oversight

This role requires a strategic mindset, strong

leadership skills, and a proactive approach to managing IT service operations.

If you are passionate about optimizing IT processes, ensuring compliance, and

leading high-performing teams, we'd love to hear from you

Whats in it for you?

At Tesco, we are committed to providing the best for you. 

As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. 

Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.  

Total Rewards offered at Tesco is determined by four principles -simple, fair, competitive, and sustainable. 

Salary
- Your fixed pay is the guaranteed pay as per your contract of employment. 

Leave & Time-off
- Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company's policy. 

Making Retirement Tension-FreeSalary
- In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. 

Health is Wealth
- Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. 

Mental Wellbeing
- We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.  

Financial Wellbeing
- Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.  

Save As You Earn (SAYE)
- Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.  

Physical Wellbeing
- Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. 

About Us
At Tesco, inclusion is at the heart of everything we do. We believe in treating everyone fairly and with respect, valuing individuality and uniqueness to create a true sense of belonging. Diversity and inclusion are deeply embedded in our values—we treat people how they want to be treated. Our goal is for all colleagues to feel they can be themselves at work, and we are committed to helping them thrive. Across the Tesco group, we are building an inclusive workplace that actively celebrates the cultures, personalities, and preferences of our colleagues, who in turn contribute to the success of our business and reflect the diversity of the communities we serve. 

At Tesco Bengaluru, we are proud to be a Disability Confident Committed Employer, highlighting our commitment to creating a supportive environment for individuals with disabilities. We are dedicated to offering equal opportunities for all candidates and encourage applicants with disabilities to apply. Our recruitment process is fully accessible, and we are happy to provide reasonable adjustments during interviews. If you need any accommodations to participate in the recruitment process, please let us know. We are here to ensure that everyone has the chance to succeed. 

We also believe in fostering a work environment where you can excel both professionally and personally. Our hybrid model allows you to work flexibly—spend 60% of your week collaborating in person with colleagues at our office locations or local sites, and the rest of the time working remotely. We understand that everyone's life journey is unique, whether you are starting your career, pursuing passions, or navigating life changes, and we are here to support you. Flexibility is a core part of our culture, and we encourage open conversations about how we can best accommodate your needs, so talk to us throughout your application process on the support required.