Lead Business Systems Analyst

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you'll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We're big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits.

The Lead Business Systems Analyst – OTC/DTS/STC leads support and enhancement of applications that are used for Sales Operations and our core cinema operation business group. Supporting and enhancing these systems involves creating and managing the functional deliverables of the software development life cycle (e.g. process flows, requirements, functional designs, etc.) and coordinating with various IT and business stakeholders to get system changes implemented. Lead Business Systems Analyst should possess analytical and problem-solving skills to effectively gather requirements, identify and qualify alternatives, design efficient solutions and coordinate with technical team to deploy changes to production.

In addition, the Lead Business Systems Analyst will follow ITIL processes/Agile methodology to monitor and respond to application incidents and requests.

Responsibilities:

• Serve as the primary point of contact for Order to Cash, Demand to Supply and Services business stakeholders around prioritization, coordination and escalation of projects, enhancements and issues related to SAP and other applications used by the team.

• Help shape and implement strategic roadmaps for one or more business systems

• Responsible for functional tasks and deliverables of the software development life cycle (SDLC) including process definition and reengineering, high and detailed-level requirements gathering, fit/gap analysis, functional design, testing, training, reporting, support, and continuous improvement of business applications

• Facilitate business process review meetings with subject matter experts to refine business processes to maximize business efficiency

• Partner with project stakeholders across the business and IT by analyzing all requirements to formulate business specifications and translate those into application functionality, deciding when to advocate and when to compromise to arrive at a mutually acceptable solution

• Create high-level functional designs that are accurately documented and mapped to business or architectural requirements and communicate those designs to the technical development teams.

• Functional configuration of software systems such as SAP, Revenera, Salesforce.

• Document and execute system, performance, and user-acceptance test plans to ensure that the system changes are error-free and meet the approved requirements and designs.

• Coordinate with onsite and offshore development teams (as appropriate) in order to support the execution of prioritized projects and enhancements

• Assist project team members with project scope, estimates and detailed work plans

• Collaborate with other business and IT stakeholders to ensure cross-functional consensus, alignment and delivery around proposed changes.

• Manage minor projects involving business system implementations, upgrades, and process improvements including setting of project timeframes and priorities.

• Monitor Incident and Service Request support queues, and execute operational support tasks

• Interact with other staff as needed to ensure smooth and efficient operation of business information systems using a diplomatic, professional and service oriented approach, including written correspondence, technical consultations, and meetings

• Manage and mentor a Business Systems Specialist employee.

Qualifications:

• BS/BA degree in Information Systems or Business-related field required

• Minimum 8 years' experience working on SAP OTC, DTS, Services support and implementations covering requirements gathering, system design, configuration/development, functional testing, go live and support.

• Understanding of application integration concepts and information flow between applications like Vertex, SalesForce.

• Strong understanding and knowledge on 3rd party warehouse management and integrations.

• Experience with SaaS applications like Salesforce is desirable but not required

• Experience working in IT Application Support and adhering to Service Level Agreements (SLA) or Service Level Objectives (SLO)

• In depth knowledge of Order to Cash, Demand to Supply and Services to Cash like order creation, logistics, inventory management.

• Good understanding of Revenue Recognition.

• Strong leadership and negotiation skills and the ability to effectively coordinate and manage cross-functional and technical activities.

• Strong project management skills including the ability to define the project scope, establish a timeline, coordinate resources, communicate status, and manage the delivery of results.

• Demonstrated ability to organize information and processes in a logical and efficient manner.

• Excellent written and verbal communication skills required, including extensive experience meeting and presenting to Stakeholders.

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