System Analyst

6 hours ago

Bengaluru, Karnataka, India Techmates Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Act as first point of contact in 24/7 operations center for responding to systems alerts generated via monitoring tools.

  • Collaborate with development team, to understand the issues and logs and to resolve/escalate incidents/problems.
  • Collaborate with colleagues, peers, senior systems analysts, and managers to resolve/escalate incidents/problems.
  • Prioritize issues based on impact and urgency, transfer or escalate where required.
  • Highlight wide impact issues and coordinate with relevant teams to facilitate resolution within SLA.
  • Identify similarities, patterns of repetitive tickets and flag it to Senior Systems Analyst / Managers to get a solution/workaround.
  • Collaborate with L3 teams to carry out all phases of testing activities for UI, middleware and API based applications.
  • Work with colleagues to provide resolution in an effective, empathic and timely manner.
  • Customer focused, demonstrates empathy, even when under pressure with clear and concise communications.
  • Self-motivated, team player & adaptable to new technology
  • Possesses knowledge of relevant SLAs and their implications for support

Skills relevant for the job

  • Knowledge on ITIL concepts
  • Incident Management experience
  • Data analytics and reporting
  • API framework knowledge
  • Working experience on Monitoring tools – Splunk , NewRelic / Any
  • SQL – Should be able to build & Execute queries.
  • Working experience with Build tools, GIT, CI/CD – Jenkins, Integration tools – TIBCO
  • Experience in testing activities for UI, middleware & API based applications

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