Air Ticketing Senior Executive

22 hours ago

Gurgaon, Haryana, India BAI Infosolutions Private Limited Full time ₹ 2,00,000 - ₹ 8,00,000 per year

Job Responsibilities:

  • Booking tickets using GDS software (Amadeus, Galileo, or Sabre) and other available portals.
  • Coordinating with airlines to secure the best-negotiated fares for tours and clients.
  • Handling airline ticket-related issues, including booking problems, cancellations, and additional ticket issuance.
  • Building and maintaining strong professional relationships with airlines.
  • Analyzing air tour budgets to secure fares lower than the budget, contributing to increased profitability.
  • Scheduling flights based on customer needs and availability of flights.
  • Addressing customer inquiries regarding tickets, pricing, and flight schedules.
  • Managing payment transactions for tickets, including cash, credit cards, checks, and money orders.
  • Updating customer records and issuing tickets using a computerised system.
  • Explaining applicable fees and taxes associated with ticket bookings.
  • Assisting clients with travel-related questions and concerns.
  • Collaborating with the tour sales team to ensure seamless travel arrangements.

Requirements:

  • Minimum 3 years of experience in domestic and international ticketing, with proficiency in GDS software.
  • Bachelor's degree or Diploma in Travel, Tourism, or a related field.
  • Proven experience in managing corporate clients and understanding their requirements.
  • Ability to thrive in a fast-paced environment and handle multiple tasks efficiently.
  • Excellent communication skills, both written and spoken, in English.
  • Proficiency in MS Excel for reporting and data management.

Preferred Skills:

  • Strong analytical skills for budget management and fare negotiation.
  • Problem-solving skills to resolve booking and travel-related issues effectively.

If you meet the above criteria and are passionate about the travel industry, we encourage you to apply and join our dynamic team

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