3PL Business Expert

WHAT YOU'LL DO

As a 3PL Business expert, you will ensure well functioning integration of systems (especially WMS) and being in compliance to operational group standards & execution of changes. Together with the DC Management team, you will communicate and follow-up logistic goals and KPI´s with the objective to achieve great customer service, profitability and result for all brands and channels. You will ensure and follow up on best practice working procedures and efficient &sustainable working processes at all areas and levels of the logistic operation.

The key responsibilities include:

• Support and therefore ensure accurate and in time deliveries to customers through optimal capacity and lead time control
• Keep up to date on campaigns or other important sales related information and ensure a well- functioning supply chain to the customers
• Ensure best possible product care in the logistic site, all connected working areas and during domestic transportation to the customers
• Ensure compliance to H&M logistic operational best practice work processes, in all areas.
• Ensure a high customer satisfaction level through a reliable logistic operation
• Conduct business process audits regarding compliance to group standards
• Act as PSR and NCG speaking person to global functions and local Sales and monitor compliance to PSR, sustainability and NCG standards
• Monitor system functionality and new system functionality developments, incl. interfaces WMS, WCS and PLC

Please refer to the attached role description for further details

WHO YOU'LL WORK WITH

You will support the Distribution Centre operations and collaborate with 3PL - DC Manager, Controlling Manager, Transport Coordinator, 3PL - Advanced User, WR-Reg. Implementation and Retail stores

WHO YOU ARE

We are looking for colleagues with .....

• Strong expertise in DC-level technology infrastructure and supplementing systems experience
• Functional competencies for supporting technology and system-related operations and incidents
• Strong operational DC log. expertise & process understanding
• Proactivity in problem-solving and hands-on attitude to resolving incidents
• Ability to understand system features and updates within a given time frame as well as ability for knowledge transfer
• Strong communication & coordination skills
• Ability to collaborate and co-create with others
• Agile mindset with a positive attitude to change and meaningful growth
• Inclusive and empathetic towards others whilst encouraging diversity 
• Ability to understand your impact to others and contribution to the bigger picture

WHO WE ARE​​ 

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​ ​ 

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​ ​ 

WHY YOU'LL LOVE WORKING HERE ​​ 

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​​ 

• You will receive 25% off H&M Group brands; H&M, COS, Monki, Weekdays, Arket, & Other Stories 
• We are an inclusive company where you are encouraged to be yourself at work 

Additional information

This is a full-time position, reporting to the DC Operations Manager. This position is based at our distribution centre in Farukhnagar, Haryana, India.

Apply by sending in your applications in English as soon as possible, but no later than September 26th, 2025. Due to data policies, we only accept applications through career page.