Technical Expert
6 days ago
About the role
To provide next level technical support to global customer service centers and platform service supervision & Support centers by resolving low to medium complex SDX,SD-WAN,OPC & OFC issues and contributing to targeted customer satisfaction and network performance business objectives
- To provide next level technical suppot for Global customer service centers and platform supervision centers by resolving low to medium complex SDX,SD-WAN,OPC.OFC & Telco Cloud problems referred to the team in an effective and timely manner keeping in view functional KPIs
- To identify Platform & Services capacity issues and co-ordinate with planning teams and rollout teams to ensure timely capacity upgrades
- To contribute to Network performance and customer satisfaction business objectives by providing high quality second level technical support on all SDX,OPC,OFC & Telco Cloud platforms and services in Orange Business Services
- To implement assigned high impact and complex changes on the service platform and virtualized infrastructure while demonstrating highest adherence to network change management procedures
- To contribute in "Technical Incident Reports" for major network incidents and problems
To coach newly joined Telco Cloud Support Engineers on a specific technical domain area
To gain and apply technical and soft skills as per individual objectives
- To achive Telco Cloud Build & Run KPI targets
- To contribute to customer satisfaction and Network Performance KPI targets
About you
- Excellent knowledge of communication standards and OSI/commercial protocols as follows:
*VirtualizationTechnologies* - Linux, SD- WAN, SDN,Vmware,BluePlanet
Kubernetes, Rancher, CICD, Ansible & Python will be the added advantage
Professioanl level of knowledge and hands on troubleshooting experience on Two or more of the following technologies
SDN/NFV (Software Defined Network/Network Function Virtualization) with RedHat OpenStack/ OpenShift / KVM/Linux
- Cloud Infrastructure and Container-as-a-Service support (IaaS/CaaS) with VMWare Sphere/EXSi, NSX-T
- Rancher Kubernetes/Container/Dockers
- Juniper Contrail
- Ciena BluePlanet
- Network Automation development with Python, RedHat Ansible, PERL, Shell
- TCP/IP protocols experience (MPLS, IP,IS-IS,BGP,Mp-BGP)
Hardware:
- Dell Switch & Servers
- CISCO Routers,
Juniper MX Routers & QFX Switches
Excellent Analytical and trouble-shooting skills
Good understanding of Telecom Service providers Virtualization , Networks and Services
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