Food & Beverage Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:

To be the single point of contact and responsible for food and beverage operations management, assisting the Account Director and the Client Real Estate team with the delivery of quality food service operations.

The Food and Beverage Manager will be highly familiar with cafeteria operations, work café management, and event-based services, including responses to requests for assistance on food service issues from client staff and arrangements pertaining to all operational expenditures. This position will form a part of the team that will provide a professional, value-focused service aimed at meeting or exceeding the client's expectations.

Key Responsibilities:

Administrative Function

Assist Food Service Team with tactical planning for cafeteria and work café operations

Manage and maintain food service tasks including menu planning and service scheduling

Coordinate special events and ad-hoc services in support of client requirements

Provide support for meeting room table service and pantry operations as needed and directed

Assist with the coordination and scheduling of kitchen equipment maintenance activities

Communication and Relationship Management

Provide general overall food and beverage management services including continuous monitoring of cafeteria operations

Act as an interface with client, food suppliers, and service vendors

Ensure appropriate follow up with customers through digital feedback system

Provide direction/information to vendors, food service staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption

Program Analysis and Development

Develop and implement innovative programs, processes and procedures that reduce short- and long-term operating costs and increase productivity by working closely with food suppliers and the client

Develop monthly/quarterly variance reporting on all food service budgets and operations on a timely basis

Assist with the development and implement the annual management plan for food and beverage operations

Oversee menu planning to offer variety and cater to different tastes and dietary needs, with plans often rotating fortnightly

People Management

Responsible for overall team management, staff development and planning for food service operations

Execute staff succession and growth plans for cafeteria and pantry service teams

For every direct report, build actionable and measurable career development plans

Review the performance of food service staff and conduct performance appraisals from time to time

Make recommendations to the Senior Manager for future trainings given to the food service management team

Ensure adequate, trained, and uniformed staff are deployed for efficient and courteous service during all operational hours and events

Compliance

Support compliance with all applicable laws, ordinances, and regulations impacting food safety, sanitation, and health

Meet or exceed Key Performance Indicators (KPI's); monitor Service Level Agreements (SLA's) monthly to identify potential challenges and plan corrective actions accordingly

Enforce all Company policies and training requirements regarding safe and efficient food service operations and work practices

Implement and monitor food safety practices, ensure compliance with local codes and regulations and JLL standards

Conduct food hygiene checks and kitchen audits to ensure quality and standards including random checks of raw material inventory

Vendor Management

Monitor overall service delivery of food suppliers and beverage vendors

Coordination with vendors for resolution of service issues and menu deviations

Evaluate vendor performance and ensure quality control using high-quality, branded ingredients

Undertake audit of staff attendance and check their grooming standards

Ensuring that food service subcontractors are meeting their commitments on scheduled delivery of trainings

Operational Risk Management

Update and implement Emergency Response plans for food service areas

After hours food service assistance response

Respond to and escalate any food safety, quality, or compliance incidents as per client protocols

Operational Audits and Compliance

Track and report on user satisfaction, vendor compliance, and operational audits

Maintain documentation of all operational processes, vendor agreements, and compliance records

Submit monthly reports on inventory, kitchen audits, and deep cleaning

Maintain and provide periodic updates on kitchen equipment breakdown tracker

Any and all other duties and tasks assigned

Sound like the job you're looking for? Before you apply, it's also worth knowing what we are looking for:

Education and experience

• Bachelor's degree in relevant field (Food Service Management, Hospitality Management, or related)
• Minimum of 6 years industry experience required either in food service operations, corporate environment, third party service provider or as a consultant
• Experience in cafeteria operations, vendor management, and food safety compliance preferred

A relationship builder

As well as a keen desire for success in Customer Service, you'll have the ability to handle complex conversations with Clients. You'll also be good at building team relationships and excellent interpersonal skills.

Great organisational skills

You'll have great time management and organisational skills and be good at meeting deadlines in a fast-paced work environment and adapting to your team's or client's changing requirements.

What you can expect from us

You'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Keep your ambitions in sight and imagine where JLL can take you...

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.