Senior Principal Consultant-Architect, SFDC + AP Domain Expert

Ready to build the future with AI? 
At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. 
Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook

Inviting applications for the role of Senior Principal Consultant-Architect, SFDC + AP Domain Expert

The Lead Solution Architect (Salesforce) is the senior technology leader responsible for defining and governing the end-to-end Salesforce solution strategy across the enterprise. This role combines deep Salesforce technical expertise, architectural leadership, and business acumen to design and deliver scalable, secure, and future-ready CRM solutions that enable business growth, efficiency, and innovation.
As a senior leader, you will shape the Salesforce roadmap, oversee large-scale multi-cloud implementations, ensure architectural alignment with enterprise standards, and guide cross-functional teams through complex transformation initiatives.

Responsibilities
1. Enterprise Architecture Leadership

•    Define and own the Salesforce architecture vision and strategy, ensuring alignment with enterprise architecture and digital transformation goals.

•    Lead the end-to-end solution design across multiple Salesforce clouds (Sales, Service, Experience, Marketing, CPQ, and Platform).

•    Evaluate and integrate emerging technologies such as AI, automation, and agentic workflows into the Salesforce landscape.

•    Drive the adoption of architectural frameworks, governance standards, and best practices across global teams.

•    Ensure that all Salesforce solutions adhere to enterprise standards for security, data integrity, scalability, and performance.
2. Solution Design & Technical Oversight

•    Translate business requirements into high-level and detailed solution designs, ensuring optimal use of Salesforce's declarative and programmatic capabilities.

•    Architect multi-org and multi-cloud strategies supporting complex enterprise structures.

•    Provide design oversight for integration architecture — connecting Salesforce with ERP, Data Lake, Marketing, and AI platforms using tools like MuleSoft, Boomi, or Informatica.

•    Lead architecture reviews, performance audits, and solution validation sessions.

•    Drive DevOps and CI/CD maturity across Salesforce delivery teams.
3. Program Delivery & Governance

•    Partner with program managers to oversee end-to-end delivery of large transformation programs, ensuring architectural integrity throughout the lifecycle.

•    Define and manage governance frameworks, architecture review boards, and design approval processes.

•    Maintain oversight of system documentation, solution blueprints, and configuration standards.

•    Proactively identify risks, dependencies, and technical debt — ensuring timely remediation.

•    Track architectural KPIs such as system scalability, reuse, and platform performance.
4. Strategic Partnership & Stakeholder Management

•    Serve as the trusted advisor to business leaders, IT executives, and product owners on Salesforce strategy, design, and innovation.

•    Collaborate with cross-functional stakeholders (Sales, Service, Marketing, Operations, Finance) to align Salesforce solutions with business objectives.

•    Communicate complex technical concepts clearly to non-technical audiences, including senior leadership and C-suite stakeholders.

•    Manage relationships with Salesforce account teams, ISVs, and system integrator partners.
5. Leadership, Mentoring & Team Development

•    Lead a team of solution architects, technical leads, developers, and administrators across global regions.

•    Mentor architecture teams on Salesforce best practices, design patterns, and enterprise architecture principles.

•    Drive a culture of technical excellence, innovation, and continuous learning.

•    Oversee capability building, certification programs, and knowledge-sharing forums within the Salesforce practice.
6. Innovation & Continuous Improvement

•    Stay ahead of Salesforce platform releases, emerging technologies, and AI-driven CRM capabilities.

•    Identify opportunities to leverage Agentic AI, automation, and analytics to enhance business productivity and user experience.

•    Optimize architecture for performance, reusability, and maintainability.

•    Define the roadmap for modernization, consolidation, and rationalization of Salesforce orgs and legacy CRM systems.

Qualifications we seek in you
Minimum Qualifications

•    Bachelor's degree in Engineering, Computer Science, Business, or related field; MBA or equivalent preferred

•    Relevant years of experience in program/project management roles, with at least relevant experience of direct Salesforce program leadership

•    Experience in industries such as Accounts payable or other Financial Services domains.

•    Strong understanding of Agentic AI architectures, Large Language Models, and their enterprise applications.

•    Prior experience managing or mentoring cross-functional teams.

•    Solid knowledge of Accounts Payable processes and finance operations.
Experience

•    Proven track record leading enterprise-scale Salesforce implementations involving multiple clouds, integrations, and large user bases.

•    Strong expertise in Salesforce architecture, data modeling, and platform scalability.

•    Deep hands-on knowledge of:

•    Apex, Lightning Web Components (LWC), SOQL/SOSL, REST/SOAP APIs

•    Salesforce security model, SSO, OAuth, Shield encryption, and data governance

•    Integration patterns (real-time, batch, API-led) and middleware platforms

•    DevOps & CI/CD tools (Copado, Gearset, Jenkins, Git)

Preferred Qualifications/ Skills

•    Experience with global Salesforce rollouts or multi-region deployments.

•    Exposure to industry-specific solutions (e.g., Financial Services Cloud, Health Cloud, Consumer Goods Cloud).

•    Experience working in AI/automation-driven CRM programs (Agentic AI, Einstein, or workflow automation).

•    Background in data architecture, analytics integration (Tableau, CRM Analytics).

•    Familiarity with Agile and hybrid delivery frameworks.

Certifications (Highly Preferred):

•    Salesforce Certified Application Architect

•    Salesforce Certified System Architect

•    Salesforce Certified Technical Architect (CTA) — preferred

•    PMP, TOGAF, or SAFe certifications a plus
Soft Skills & Leadership Attributes:

•    Strategic thinker with the ability to translate long-term vision into actionable architecture roadmaps.

•    Excellent leadership, communication, and stakeholder management skills.

•    Strong problem-solving and decision-making capabilities in high-pressure environments.

•    Ability to balance innovation with delivery pragmatism.

•    Demonstrated success influencing C-level executives and guiding large technical teams.
Why join Genpact? 

•    Lead AI-first transformation – Build and scale AI solutions that redefine industries 

•    Make an impact – Drive change for global enterprises and solve business challenges that matter 

•    Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills 

•    Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace 

•    Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build 

•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.