Principal ServiceNow Architect

We're seeking a Principal ServiceNow (SNOW) Architect to lead the architectural design and strategy for a greenfield workflow automation project at a top-tier technology company. This role will serve as the principal technical authority, ensuring the solution leverages the ServiceNow Yokohama release to streamline the end-to-end Concept to Market business process, maximizing platform configurability, integrating AI via Now Assist, and ensuring scalability for enterprise needs.

Responsibilities:

• Act as the lead architect and subject matter expert for the ServiceNow solution, overseeing end-to-end design from initial discovery to deployment and adoption.
• Conduct technical design and architectural planning, including data models, workflows, integrations, UI customizations, and AI enhancements using Yokohama features.
• Translate high-level business requirements into comprehensive technical designs, evaluating and recommending optimal use of platform capabilities like App Engine, Flow Designer, Integration Hub, UI Builder, and Now Assist.
• Lead solution design workshops, presentations, and reviews for technical and non-technical stakeholders, including senior executives and client's IT teams.
• Guide and mentor cross-functional teams (e.g., workflow consultants, integration developers, UI builders, Now Assist specialists) on ServiceNow best practices, platform capabilities, and innovative Yokohama-specific solutions.
• Ensure solution quality, performance, security, and adherence to ServiceNow governance standards, while identifying architectural risks and proposing mitigations.
• Collaborate with the Program Manager to align architecture with project timelines, budget, scope, and business objectives.
• Oversee integrations with external systems, optimizing data flows for the Concept to Market process.
• Drive strategic decisions on AI integration, such as using Now Assist for generative AI in workflows to accelerate automation and productivity.
• Provide technical liaison between the project team, client's internal IT, and business units, facilitating knowledge transfer and post-deployment support.

Qualifications:

• 10+ years of experience as a ServiceNow Solution Architect or Lead Consultant on large-scale, complex enterprise projects.
• Deep expertise in ServiceNow platform architecture, data modeling, development frameworks (App Engine, Flow Designer, Workflow Builder), and integration patterns (Integration Hub).
• Proven track record in designing greenfield workflow automation solutions, with strong knowledge of business process management and Concept to Market processes.
• Experience with AI/ML capabilities, particularly ServiceNow's Now Assist suite for generative AI and virtual agents.
• Familiarity with UI Builder for modern user experiences and Yokohama release enhancements (e.g., AI Agent Studio, improved automation).
• ServiceNow Certified Technical Architect or Certified Application Developer required; additional certifications (e.g., Implementation Specialist, Now Assist) highly desirable.
• Excellent leadership, communication, and presentation skills, with the ability to convey complex technical concepts to diverse audiences.
• Strong problem-solving, strategic thinking, and experience managing multi-dependency environments.
• Bachelor's or Master's degree in Computer Science, Engineering, or related field.
• Willingness to work in flexible time zones for global collaboration; remote/hybrid options available.