Customer Relationship Management Manager

2 weeks ago


Surat, Gujarat, India Zevar Amaze Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We're Hiring: CRM, Logistics & Operations Executive — Surat

Zevar Amaze (India's growing silver, moissanite & lab-grown diamond jewellery brand) is looking for a
CRM, Logistics & Operations Executive
to join our team in
Surat
.

What you'll own:

  • Handling customer queries & CRM through WhatsApp, calls, and email.
  • Coordinating shipments, RTOs, replacements, and returns via Shiprocket/other platforms.
  • Overseeing order flow from Shopify to delivery.
  • Maintaining daily trackers for CRM, logistics, and operations.
  • Supporting smooth coordination across teams for on-time delivery and customer satisfaction.

What we're looking for:

  • 1–2 years of experience in
    D2C or E-commerce operations / CRM
    .
  • Strong communication skills in
    English & Hindi
    .
  • Familiarity with
    Shopify, Shiprocket, Excel/Google Sheets
    is a plus.
  • A problem-solver with ownership mindset.

Location:
On-site in
Surat, Gujarat

Type:
Full-time, 6 days/week

If you or someone you know fits this role, please
DM me
or send your CV to

with subject line:
Application — CRM & Operations Surat
.

Let's build the future of jewellery D2C together



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