Service Relationship Manager

1 day ago

Surat, Gujarat, India Kotak Mahindra Bank Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Service Relationship Manager-Affluent-Priority-Regional sales

Role:

  • Develops New and Existing High Net worth (HNI) Customer relationships for priority Business in depth profiling of the clients to identify opportunities and match these opportunities to Products/ solutions provided by Kotak Group.
  • Generate business actions across liabilities, assets and fee products to sustain and achieve growth in relationship value, revenues and client stickiness.
  • Formulate and implement the sales plan to acquire new HNI clients and increase the customer base.
  • Use investment expertise to conduct client Portfolio reviews and showcase Products as per client requirements.
  • Ensure client Contactability at all times through regular connect with them in weekly/ monthly calls.
  • Resolves client queries for the managed book within the specified TAT
  • Ensures high levels of customer service orientation and application of bank policy
  • Informs customers of new products or product enhancements to further expand the banking relationship
  • Plans and conducts special sales initiatives and events for prospective and existing clients
  • Maintains complete relationship record for assigned customer accounts
  • Endure adherence to all bank and regulatory Processes at all times.

Job Requirement:

  • Aptitude to deliver high quality customer service by using organization and interpersonal skills.
  • NISM/IRDA/AMFI if any can be strongly preferred.
  • Fluent in communication skills, presentable and a quick grasping power.
  • Decision making skills with good sense of ownership-understanding the client requirements
  • Must be having strong expertise in portfolio handling of big HNI customers and in building relationship management.
  • Banking/NBFC will be preferred with good portfolio management.
  • Experience: minimum 7-8 years of experience in relationship and portfolio management.
  • Graduation Qualification in any stream/ MBA preferred
Experience LevelSenior Level

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