Senior Facilities Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

As a Senior Facilities Manager at JLL, you'll take full responsibility for the overall management of Integrated Facilities Management (IFM) operations across a city or cluster of sites. This leadership role requires you to establish delivery strategies, develop annual goals, and manage relationships with key stakeholders while ensuring consistent, high-quality service delivery. You'll operate as a business manager with P&L responsibility, overseeing both operational and capital budgets while driving continuous improvement initiatives that enhance customer experience. Through your strategic leadership and client relationship management skills, you'll ensure that the IFM function consistently meets or exceeds client expectations, aligns with their leadership principles, and delivers on agreed business targets including revenue, expenses, savings, and performance metrics. This position offers the opportunity to make a significant impact on service delivery excellence while leading multiple teams in a dynamic, client-focused environment.

What your day-to-day will look like:

• Serve as the single point of contact for all IFM business functions across your assigned city or cluster of sites, providing leadership to JLL account-based management and service delivery teams
• Collaborate with Global Real Estate and Facilities (GREF) leadership to establish delivery strategies focused on continuous improvement, innovation, and best-in-class service
• Manage relationships with key stakeholders and function leads from both client and JLL organizations to ensure efficient delivery of IFM services
• Lead implementation of "raising the bar" initiatives to enhance customer experience through various IFM function touchpoints
• Establish and maintain robust business governance processes, including conducting regular business reviews with GREF leadership
• Oversee overall budget management for both operational and capital expenditures related to IFM functions
• Monitor and ensure achievement of business targets including revenue goals, expense management, savings initiatives, and key performance indicators

Required Qualifications:

• Bachelor's degree or Master's in Business Management
• Minimum 8 years of experience in corporate environments with proven business leadership ability
• Experience working with multinational corporate organizations
• Strong analytical skills with demonstrated problem-solving abilities using objective approaches
• Excellent leadership capabilities with experience managing large, diverse teams
• Proven ability to adapt and perform under pressure while meeting business targets and objectives
• Strong communication and client relationship management skills

Preferred Qualifications:

• Experience managing business P&L responsibilities
• Background in facilities management or related service delivery operations
• Knowledge of real estate management principles and practices
• Experience implementing continuous improvement methodologies
• Financial management expertise including budget development and oversight
• Project management skills with ability to drive multiple initiatives simultaneously
• Previous experience in stakeholder engagement and relationship building

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

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If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the table

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