Senior Facility Manager technical

2 weeks ago

Chennai, Tamil Nadu, India Cushman Wakefield Full time
Job Description

Role & Responsibilities:

- Achieve timely and efficient delivery of Facility and Asset Management services for multiple client locations.
- Support business needs as per the Scope of Work (SOW) and facilitate operations for Integrated Facility Management (IFM) and Asset services at various client sites.
- Build and maintain strong client relationships, manage service partners, and oversee team management.
- Ensure high-quality, prompt, and courteous service delivery in line with client expectations and within a safe working environment.
- Develop and implement comprehensive plans for facility operations, establishing and enforcing service standards.
- Establish and roll out operational procedures for sites, ensuring smooth operations of mechanical, electrical, plumbing (MEP) installations, and civil works.
- Identify any operational issues or challenges and work with the client to address them effectively.
- Oversee housekeeping services, pest control, indoor plants, security services, food vendors, AMCs, M&E vendors, and other third-party vendors.
- Coordinate with vendors and clients to ensure smooth operations and conduct regular reviews with vendors and clients.
- Supervise large teams with diverse functions, ensuring proper training and development of staff.
- Control costs through scrutiny of expenses, tracking budget vs. actuals, and managing the billing process.
- Communicate regularly with staff at all levels to ensure facility requests are addressed promptly.
- Manage internal and external audits related to facility operations, ensuring full compliance.
- Coordinate employee engagement activities to improve employee experience and morale.
- Conduct regular facility inspections and walkthroughs, addressing any observations and implementing corrective actions.
- Ensure adherence to contractual obligations, policies, and procedures in daily operations.
- Track energy consumption and implement energy optimization initiatives to reduce costs and environmental impact.
- Prepare and submit monthly/quarterly management reports to clients, ensuring all service performance and financial metrics are documented.
- Develop and implement Standard Operating Procedures (SOPs) for site activities to ensure efficiency and consistency.
- Ensure timely invoicing and payment collection from clients, as well as processing of vendor payments and site staff salaries.
- Provide regular management reporting to stakeholders, including city leads and other internal teams.
- Foster continuous improvements and implement best practices/innovations across all site operations.

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