Customer service escalation desk(L2) non voice

About us:OsbIndia (OSBI) is an offshore subsidiary of OSB Group. OSBI was incorporated in 2004 as a key part of the OSB Group's business strategy to provide operational service support. OSBI works with the Group's trading brands in the UK, providing exceptional customer support and service delivery to new and existing customers.OSBI also prides itself on...

Job Title: Senior Service Desk SpecialistExperience Required: 8+ YearsLocation: BangaloreRole Overview:We are seeking an experienced and detail-oriented Senior Service Desk Specialist to lead support operations, streamline escalation workflows, and strengthen our IT service management processes. This role requires expertise in handling complex escalations,...

Company Overview Bangalore, is a dynamic organization with a workforce of employees. We specialize in non-voice customer services, actively hiring to expand our team. Our company We are committed to providing excellent customer service through our talented team.Job OverviewWe are seeking a Junior International Non-Voice professional for a full-time position...

Key ResponsibilitiesHandle customer queries and complaints via phone, email, or chat in a timely and professional manner.Provide accurate, valid, and complete information by using the right tools and processes.Escalate unresolved issues to the appropriate internal teams for prompt resolution.Follow communication procedures, guidelines, and policies.Maintain...

Overview Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering...

MEGA WALKIN DRIVEKey Responsibilities:For Voice Process:Handle inbound and outbound customer calls in a professional and courteous manner.Resolve customer queries, complaints, and issues efficiently.Maintain call quality standards and adhere to call handling scripts.Document customer interactions and update CRM systems accurately.Escalate complex queries to...

Job Title: Customer Service L2 Job Summary: We are looking for Customer Service L2 representatives with excellent communication and English language skills to provide exceptional customer service support to our clients. The ideal candidate should have a minimum of 6 months of experience in BPO or customer support. The position requires working day shifts for...

Job Title: International Voice/Non-Voice Process AssociateSalary: Up to 4.2 LPA + Performance-Based IncentivesExperience: Freshers/Up to 2 years of relevant experienceShift: Rotational Shifts (Night Shifts may apply depending on the process)Key Responsibilities:Voice Process:Handle inbound and outbound customer calls for international clients.Resolve...

Job Title: Customer Support Executive (Non-Voice) International ProcessLocation: Bangalore, KarnatakaShift: Rotational Night ShiftsExperience: Experienced (up to 1 years)5 days working 2 way cab facility

Company DescriptionVersion 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft,...