Customer service escalation desk(L2) non voice

Job Title: Senior Service Desk SpecialistExperience Required: 8+ YearsLocation: BangaloreRole Overview:We are seeking an experienced and detail-oriented Senior Service Desk Specialist to lead support operations, streamline escalation workflows, and strengthen our IT service management processes. This role requires expertise in handling complex escalations,...

Key ResponsibilitiesHandle customer queries and complaints via phone, email, or chat in a timely and professional manner.Provide accurate, valid, and complete information by using the right tools and processes.Escalate unresolved issues to the appropriate internal teams for prompt resolution.Follow communication procedures, guidelines, and policies.Maintain...

MEGA WALKIN DRIVEKey Responsibilities:For Voice Process:Handle inbound and outbound customer calls in a professional and courteous manner.Resolve customer queries, complaints, and issues efficiently.Maintain call quality standards and adhere to call handling scripts.Document customer interactions and update CRM systems accurately.Escalate complex queries to...

Overview Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering...

Job Title: International Voice/Non-Voice Process AssociateSalary: Up to 4.2 LPA + Performance-Based IncentivesExperience: Freshers/Up to 2 years of relevant experienceShift: Rotational Shifts (Night Shifts may apply depending on the process)Key Responsibilities:Voice Process:Handle inbound and outbound customer calls for international clients.Resolve...

Company Description Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We're also an award-winning employer reflecting how employees...

Job Title: Customer Support Executive (Non-Voice) International ProcessLocation: Bangalore, KarnatakaShift: Rotational Night ShiftsExperience: Experienced (up to 1 years)5 days working 2 way cab facility

️ Senior Service Desk Associate Location: Bangalore (Hybrid/Remote) Experience: 8+ Years About the RoleWe are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on solving critical...

A Level 1 (L1) Service Desk Analyst is the initial point of contact for users needing technical assistance, providing support and troubleshooting for basic IT issues. They resolve common problems, escalate complex issues to higher tiers, and maintain records of user interactions and resolutions. Key Responsibilities:First Point of Contact:Receiving and...

Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft,...