International Non voice

9 hours ago

Bengaluru, Karnataka, India Firstsource Full time ₹ 1,04,000 - ₹ 1,30,878 per year

MEGA WALKIN DRIVE

Key Responsibilities:

For Voice Process:

  • Handle inbound and outbound customer calls in a professional and courteous manner.
  • Resolve customer queries, complaints, and issues efficiently.
  • Maintain call quality standards and adhere to call handling scripts.
  • Document customer interactions and update CRM systems accurately.
  • Escalate complex queries to the appropriate department as needed.

For Non-Voice Process:

  • Respond to customer queries via email, chat, or support tickets.
  • Maintain accurate and detailed records of customer interactions.
  • Ensure timely follow-ups and resolution of issues.
  • Adhere to defined service level agreements (SLAs) and turnaround times.

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