Customer Service Executive non voice Process

2 weeks ago

Bengaluru, Karnataka, India Teleperformance (TP) Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Key Responsibilities

  • Handle customer queries and complaints via phone, email, or chat in a timely and professional manner.

  • Provide accurate, valid, and complete information by using the right tools and processes.

  • Escalate unresolved issues to the appropriate internal teams for prompt resolution.

  • Follow communication procedures, guidelines, and policies.

  • Maintain customer satisfaction by providing problem-solving solutions and exceptional service.

Requirements

  • Minimum 1 year to 3 years of experience in customer service, preferably in BPO.

  • Excellent communication skills in English (verbal and written). Regional languages Like Hindi are a plus.

  • Ability to handle pressure and manage multiple customer interactions effectively.

  • Willingness to work in rotational shifts and on rotational week-offs.

  • Strong problem-solving skills and attention to detail.

Experience customer support NON Voice is mandate Non- Telecom back ground

Contact person

Prakash HR

Millan HR

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