Customer Support Executive

7 days ago

Noida Sector DelhiNCR, India Aastha Nishtha Foundation Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Position: Customer Support Executive

Location: Noida Sector 62

Employment Type: Full-time

Role Overview:

We are looking for a proactive and customer-focused Customer Support Executive who can efficiently handle client queries, manage campaign/data records, and convert potential leads into long-term clients. The ideal candidate will act as the backbone of our operations, ensuring smooth customer communication, accurate data management, and backend support to the sales team.

Key Responsibilities:

  • Handle incoming customer queries via phone, WhatsApp, email, or chat in a professional manner.
  • Build trust and relationships with potential clients and convert leads into customers.
  • Manage orders and maintain accurate client data, including campaign leads, follow-ups, and reports.
  • Act as backend support for the sales and marketing team by managing records, updating CRMs, and ensuring timely follow-ups.
  • Provide support in tracking leads generated from campaigns (social media, ads, etc.).
  • Coordinate with internal teams to ensure smooth order execution and client satisfaction.
  • Prepare daily/weekly/monthly reports on leads, conversions, and customer interactions.

Requirements:

  • Bachelor's degree in Business, Marketing, or related field (preferred).
  • Experience in customer support, inside sales, or backend support roles.
  • Strong communication skills (English & Hindi; regional language is an advantage).
  • Proficiency in MS Excel/Google Sheets and CRM software.
  • Ability to multitask, prioritize, and manage time effectively.
  • A customer-first attitude with problem-solving abilities.

Key Skills:

  • Lead Conversion
  • Customer Handling
  • Data & CRM Management
  • Order & Backend Support
  • Communication & Negotiation
  • Reporting & Documentation

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