
Customer Quality Manager
7 days ago
Role & responsibilities
- Visiting the retail automobile counters & mechanics where repeat complaints are flagged
- Ensure that the complaints are resolved by effective utilisation of the WMS system
- Ensure co-ordination with Field team (ASO/RM/Group Head) to ensure flow of warranty material & information to resolve the issue
- Follow-up with warehouse to despatch the material to supplier/manufacturer & also effective disposal warranty claim materials
- Regular reporting to the Field Quality Lead & ensuring improved ppm
- Close coordination with Supplier Quality team to provide quality inputs for product/service improvement
- Willing to travel extensively in the assigned territory.
- Proactive visits to important /major customers to ensure goodwill & build relationship
- Collect information about competitors products/performance & features to support product development & NPD (VAVE)
Preferred candidate profile
- Bachelors degree in Engineering (Mechanical/Production/Automobile/Industrial preferred).
- 8–12 years of experience in Quality Management, preferably in Automotive/Aftermarket domain.
- Hands-on experience in customer-facing quality roles.
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