Manager -Inside Sales & Order Management

1 day ago

Bengaluru, Karnataka, India People Source Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Responsibilities

  • Lead the team to achieve organizational sales and operational goals.
  • Provide backend support to external sales teams throughout the entire order cycle (Enquiry to Delivery).
  • Maintain and update customer and order databases in CRM and ERP systems.
  • Provide technical support to sales teams and customers on product selection, based on application and site requirements.
  • Facilitate and oversee order processing activities to ensure accuracy and efficiency.
  • Respond promptly and accurately to sales inquiries, including technical clarifications, application guidance, pricing, and delivery timelines.
  • Perform follow-ups to ensure timely shipment, delivery, and customer satisfaction.
  • Assist in all post-order activities including documentation, coordination, and issue resolution.
  • Actively engage in product knowledge enhancement and process improvement initiatives.

Requirements

  • Bachelors degree in Engineering (B.E.) with 11–14 years of experience in Inside Sales and Order Management.
  • Strong customer-focused approach with attention to detail, deadline orientation, and a high aptitude for learning.
  • Technical knowledge of Gate, Butterfly, Check, Air, Control Valves and IoT devices.
  • Proficiency in CRM and ERP systems for order tracking and customer management.
  • Strong project management skills with the ability to handle multiple priorities.
  • Exposure to Electromechanical products and solutions is preferred.

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