Manager -Inside Sales & Order Management
9 hours ago
Responsibilities
- Lead the team to achieve organizational sales and operational goals.
- Provide backend support to external sales teams throughout the entire order cycle (Enquiry to Delivery).
- Maintain and update customer and order databases in CRM and ERP systems.
- Provide technical support to sales teams and customers on product selection, based on application and site requirements.
- Facilitate and oversee order processing activities to ensure accuracy and efficiency.
- Respond promptly and accurately to sales inquiries, including technical clarifications, application guidance, pricing, and delivery timelines.
- Perform follow-ups to ensure timely shipment, delivery, and customer satisfaction.
- Assist in all post-order activities including documentation, coordination, and issue resolution.
- Actively engage in product knowledge enhancement and process improvement initiatives.
Requirements
- Bachelors degree in Engineering (B.E.) with 11–14 years of experience in Inside Sales and Order Management.
- Strong customer-focused approach with attention to detail, deadline orientation, and a high aptitude for learning.
- Technical knowledge of Gate, Butterfly, Check, Air, Control Valves and IoT devices.
- Proficiency in CRM and ERP systems for order tracking and customer management.
- Strong project management skills with the ability to handle multiple priorities.
- Exposure to Electromechanical products and solutions is preferred.
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