Front Office Manager

5 days ago

Sangli, Maharashtra, India Gigadocs Softtech Private limited Full time ₹ 4,50,000 - ₹ 6,00,000 per year

The Front Office Manager is responsible for overseeing the day-to-day operations of the front office department, including reception, guest services, reservations, and concierge. The role ensures smooth check-in/check-out processes, handles guest concerns, manages staff, and maintains the highest level of guest satisfaction and service standards.

Key Responsibilities:

  • Supervise and manage all front office operations, including reception, reservations, concierge, and guest services.
  • Ensure smooth and efficient check-in/check-out processes.
  • Maintain high levels of guest satisfaction by promptly addressing and resolving complaints or requests.
  • Train, mentor, and schedule front office staff to ensure quality service delivery.
  • Monitor room availability, rates, and reservations in coordination with the sales and revenue team.
  • Ensure compliance with hotel policies, procedures, and service standards.
  • Prepare and review front office reports (occupancy, arrivals, departures, VIP guests, revenue, etc.).
  • Manage guest feedback and implement corrective actions for service improvement.
  • Coordinate with housekeeping, F&B, and other departments for seamless guest experience.
  • Handle VIP guests, special requests, and group bookings with attention to detail.
  • Ensure proper cash handling, billing, and audit procedures.
  • Conduct regular departmental meetings and briefings with staff.
  • Monitor and control front office expenses and contribute to achieving departmental budgets.

Requirements:

  • Bachelor's degree or diploma in Hotel Management or related field.
  • Minimum 5–7 years of front office experience, with at least 2–3 years in a supervisory/assistant manager role.
  • Strong knowledge of front office operations, reservations systems, and PMS software (Opera/IDS/Cloud PMS preferred).
  • Excellent communication, interpersonal, and leadership skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to handle pressure and guest complaints professionally.
  • Knowledge of multiple languages (preferred but not mandatory).

Job Types: Full-time, Permanent

Pay: ₹45, ₹50,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Health insurance
  • Paid sick time
  • Provident Fund

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