Head of Operations

5 days ago


Delhi, Delhi, India Total Solutions Group Full time ₹ 7,20,000 per year

Job Title: Head of Operations

Experience: 7-10 Years

Company: Total Solutions Group (TSG)

Industry: Mystery Audit / Market Research

About Us

Total Solutions Group is a leading Mystery Audit and Market Research company, committed to delivering insights that drive customer experience and operational excellence. We work with top organizations across industries, offering end-to-end audit and research solutions that help brands grow stronger.

Position Overview

We are seeking an experienced and strategic Head of Operations to lead and manage the overall operations of our Mystery Audit and Market Research business. The ideal candidate will have 7–10 years of experience in Market Research, Consulting, or a similar field, with strong expertise in project management, client servicing, process optimization, and team leadership.

Key Responsibilities

· Oversee and manage end-to-end operations of the Mystery Audit division, ensuring seamless project execution.

· Lead and mentor cross-functional teams including project managers, field teams, and analysts.

· Design and implement operational strategies, SOPs, and best practices for efficiency and quality.

· Ensure timely delivery of client projects with high accuracy and adherence to agreed SLAs.

· Collaborate with Business Development and Project Managers teams to understand client requirements and translate them into effective operational plans.

· Monitor and analyze operational performance metrics, identifying areas for improvement.

· Manage vendor and auditor networks to ensure consistent quality and availability.

· Stay updated on industry trends, competitor activities, and emerging tools/technologies to drive innovation in processes.

· Drive cost optimization while maintaining service excellence.

· Report directly to senior leadership on operational performance and strategic goals.

Requirements

· Graduate/Postgraduate in Business Administration, Operations, or related field (MBA preferred).

· 7–10 years of proven experience in Market Research, Consulting, or Service Industry, with at least 3+ years in a leadership/operations management role.

· Strong knowledge of Mystery Audit operations and market research methodologies is highly desirable.

· Exceptional leadership, people management, and stakeholder management skills.

· Strong problem-solving, analytical, and decision-making abilities.

· Excellent communication and presentation skills.

· Proficiency in project management tools, reporting, and data analysis.

How to Apply:

Interested candidates may share their CVs mentioning current CTC, Expected CTC and Notice Period at or may contact at for more details

Job Types: Full-time, Permanent

Pay: ₹50, ₹60,000.00 per month

Benefits:

  • Cell phone reimbursement

Work Location: In person


  • Operation head

    1 week ago


    Delhi, Delhi, India Bebe Foods Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Operations Head – Bebe Foods (Greater Noida)About Us:Bebe Foods is a leading brand in natural sweeteners and jaggery-based products. With a strong focus on quality and innovation, we are expanding our operations and looking for an experienced professional to lead our end-to-end operations team.Position: Operations HeadLocation: Greater NoidaKey...

  • Warehouse Operator

    1 day ago


    Delhi, Delhi, India Aap Ka Bazar head office Full time ₹ 80,000 - ₹ 3,60,000 per year

    Position: Warehouse ManagerLocation: 56/11, Garthi Khurd, Bakoli, Alipur, New Delhi – 110036Type: Full-time, On-site (Residential Quarters Available)Reporting To: Head – Operations and Accounts (Head Office, Sector 23, Dwarka)ObjectiveTo manage and oversee the complete operations of the warehouse — including goods receipt, dispatch, stock and quality...


  • Delhi, Delhi, India Drishti Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title : National Head – Branch OperationsLocation: Head Office, Karol Bagh, New DelhiEmployment Type: Full-Time | Senior Management RoleRole OverviewThe National Head – Branch Operations will be responsible for ensuring smooth, efficient, and standardised functioning across all Drishti IAS branches in India. This senior leadership role involves...

  • Operation Head

    1 week ago


    Delhi, Delhi, India Uniliv Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Location: Delhi / Noida / GurgaonEmployment Type: Full-timeSalary: Competitive, based on experienceAbout UsWe are a fast-growing startup in the student and working professional hostel industry, currently managing 2,500 beds and expanding to 4,000 beds by December 2025. We focus on providing safe, comfortable, and well-managed living spaces while ensuring...


  • Delhi, Delhi, India PinnacleU Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The Fleet Operations Head will be responsible for overseeing all aspects of fleet operations, ensuring efficiency, safety, and cost-effectiveness. This role involves strategic planning, team leadership, and hands-on management to optimize fleet performance and contribute to the overall success of the organization. Responsibilities:Develop and implement fleet...


  • Delhi, Delhi, India Asian Development Bank (ADB) Full time ₹ 2,00,000 - ₹ 2,50,000 per year

    Join Our Mission to Foster Prosperity in AsiaAre you ready to make a lasting impact in the future of Asia and be a catalyst for positive change? We are thrilled to offer a unique opportunity to become an important part of the prestigious Asian Development Bank (ADB). At ADB, our mission is simple yet powerful: to alleviate poverty and promote sustainable...

  • IT Head

    3 days ago


    Delhi, Delhi, India RGTL Industries Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company DescriptionRGTL Industries Limited is a chemicals company based in Ahmedabad, Gujarat, India. The company is dedicated to the development, manufacture, and supply of chemical products. RGTL Industries Limited prides itself on innovation, quality products, and customer satisfaction.Role DescriptionThis is a full-time on-site role for an IT Head at...


  • Delhi, Delhi, India Panacea Biotec Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description: Head of IT OperationsPosition OverviewThe Head of IT Operations at Panacea Biotec will be responsible for shaping and leading the companys entire information technology ecosystem across all sites. This role combines strategic vision and operational excellence to ensure secure, scalable, and business-enabling IT solutions. The Head will...


  • Delhi, Delhi, India 1840 & Company Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    We are seeking remote Head of Information Operations & Insights to join our team. Key Responsibilities: Insights & Business Impact: Translate ICP/TAM segmentation into structured, actionable datasets that enable smarter targeting and improved conversion rates. Partner with Product and Analytics teams to operationalize predictive and propensity...


  • Delhi, Delhi, India 1840 & Company Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    We are seeking remote Head of Information Operations & Insights to join our team.Key Responsibilities:Insights & Business Impact: Translate ICP/TAM segmentation into structured, actionable datasets that enable smarter targeting and improved conversion ratesPartner with Product and Analytics teams to operationalize predictive and propensity modelsDeliver...