
Head of Operations
2 days ago
Job Title: Head of Operations
Experience: 7-10 Years
Company: Total Solutions Group (TSG)
Industry: Mystery Audit / Market Research
About Us
Total Solutions Group is a leading Mystery Audit and Market Research company, committed to delivering insights that drive customer experience and operational excellence. We work with top organizations across industries, offering end-to-end audit and research solutions that help brands grow stronger.
Position Overview
We are seeking an experienced and strategic Head of Operations to lead and manage the overall operations of our Mystery Audit and Market Research business. The ideal candidate will have 7–10 years of experience in Market Research, Consulting, or a similar field, with strong expertise in project management, client servicing, process optimization, and team leadership.
Key Responsibilities
· Oversee and manage end-to-end operations of the Mystery Audit division, ensuring seamless project execution.
· Lead and mentor cross-functional teams including project managers, field teams, and analysts.
· Design and implement operational strategies, SOPs, and best practices for efficiency and quality.
· Ensure timely delivery of client projects with high accuracy and adherence to agreed SLAs.
· Collaborate with Business Development and Project Managers teams to understand client requirements and translate them into effective operational plans.
· Monitor and analyze operational performance metrics, identifying areas for improvement.
· Manage vendor and auditor networks to ensure consistent quality and availability.
· Stay updated on industry trends, competitor activities, and emerging tools/technologies to drive innovation in processes.
· Drive cost optimization while maintaining service excellence.
· Report directly to senior leadership on operational performance and strategic goals.
Requirements
· Graduate/Postgraduate in Business Administration, Operations, or related field (MBA preferred).
· 7–10 years of proven experience in Market Research, Consulting, or Service Industry, with at least 3+ years in a leadership/operations management role.
· Strong knowledge of Mystery Audit operations and market research methodologies is highly desirable.
· Exceptional leadership, people management, and stakeholder management skills.
· Strong problem-solving, analytical, and decision-making abilities.
· Excellent communication and presentation skills.
· Proficiency in project management tools, reporting, and data analysis.
How to Apply:
Interested candidates may share their CVs mentioning current CTC, Expected CTC and Notice Period at or may contact at for more details
Job Types: Full-time, Permanent
Pay: ₹50, ₹60,000.00 per month
Benefits:
- Cell phone reimbursement
Work Location: In person
-
Operations Head
2 weeks ago
Delhi, Delhi, India Cheran Group Of Companies Full time ₹ 15,00,000 - ₹ 25,00,000 per yearPosition Overview:An "Operations Head" is responsible for overseeing all operational aspects of a beverage manufacturing facility, ensuring efficient production, quality control, compliance with regulations, and cost optimization, by managing production lines, supply chain logistics, workforce planning, and maintenance activities, while upholding high...
-
Operation head
7 days ago
Delhi, Delhi, India Bebe Foods Full time ₹ 15,00,000 - ₹ 25,00,000 per yearOperations Head – Bebe Foods (Greater Noida)About Us:Bebe Foods is a leading brand in natural sweeteners and jaggery-based products. With a strong focus on quality and innovation, we are expanding our operations and looking for an experienced professional to lead our end-to-end operations team.Position: Operations HeadLocation: Greater NoidaKey...
-
Operations Head
2 weeks ago
Delhi, Delhi, India Ecoste Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Description – Operations Head (Civil)Location:Shalimarbagh DelhiExperience:5–10 YearsRole OverviewWe are seeking a highly skilled and results-oriented Operations Head (Civil)to lead and manage end-to-end civil operations. The ideal candidate will be responsible for overseeing project management, site execution, quality control, and operational...
-
Head of Operations
2 weeks ago
Delhi, Delhi, India TajSATS Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob DescriptionOperations Head – Airline & Institutional CateringDepartment: OperationsLocation: DelhiReports To: General ManagerJob SummaryWe are seeking a strategic and results-driven Operations Head to lead and manage the end-to-end operations of our airline and institutional catering services. This role is responsible for ensuring operational...
-
Operations Head
2 weeks ago
Delhi, Delhi, India Eminenture Private Limited Full time ₹ 10,00,000 - ₹ 15,00,000 per yearJob Title: Head of Operations – Research, Data & Technology ServicesThis is a mission-critical leadership role responsible for overseeing and optimising global operations across research, data analytics, and technology service lines.The Head of Operations will ensure seamless delivery, operational agility, and client satisfaction—especially during...
-
National Head – Branch Operations
2 days ago
Delhi, Delhi, India Drishti Group Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Title : National Head – Branch OperationsLocation: Head Office, Karol Bagh, New DelhiEmployment Type: Full-Time | Senior Management RoleRole OverviewThe National Head – Branch Operations will be responsible for ensuring smooth, efficient, and standardised functioning across all Drishti IAS branches in India. This senior leadership role involves...
-
Head Operations
2 weeks ago
Delhi, Delhi, India Narayana Health (NH) Full time ₹ 12,00,000 - ₹ 36,00,000 per yearThe Head of Operations will be responsible for overseeing, managing, and optimizing the day-to-day operational functions of the healthcare organization. This role ensures smooth service delivery, regulatory compliance, quality standards, and patient satisfaction while driving operational efficiency and business growth.Key ResponsibilitiesStrategic...
-
Administration Head
2 weeks ago
Delhi, Delhi, India International School of Design Full time ₹ 6,00,000 per yearJob Title: Administrative HeadLocation: Gujranwala Town, North Delhi, Delhi 110009Department: AdministrationExperience: 7-8 years into AdministrationIndustry: Education (preferably in designing institutions or colleges)Type: Full-Time / Part-TimeSalary: INR up to 50,000 per monthAbout INSD:International School of Design has established itself in arts, design...
-
Head of Operations
2 weeks ago
Delhi, Delhi, India Chillz Zone LLP Full time ₹ 20,00,000 - ₹ 25,00,000 per yearRole Overview:We are looking for a highly experienced F&B professional to oversee the day-to-day and strategic operations of our restaurants. This is a senior leadership role reporting directly to ownership, with full accountability for operations, finance, compliance, and business growth.TheHead of Operationswill act as the owner's right hand, taking charge...
-
Operation Head
6 days ago
Delhi, Delhi, India Uniliv Full time ₹ 6,00,000 - ₹ 12,00,000 per yearLocation: Delhi / Noida / GurgaonEmployment Type: Full-timeSalary: Competitive, based on experienceAbout UsWe are a fast-growing startup in the student and working professional hostel industry, currently managing 2,500 beds and expanding to 4,000 beds by December 2025. We focus on providing safe, comfortable, and well-managed living spaces while ensuring...