Front Office Associate

7 days ago

Chandapura Bengaluru, India Nambiar Builders Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role of a Front Office

Associate (FOA)The Front Office Associate is the first point of contact for guests at a hotel or resort. They ensure a warm

welcome, smooth check-in/check-out, and high-quality guest service, representing the brand and enhancing guest satisfaction.

Key Responsibilities1. Guest

Reception & Services· Welcome and greet guests warmly at the reception.

· Handle guest check-ins and check-outs efficiently.

· Manage guest room assignments and reservations accurately.

· Provide information about hotel facilities, services, and local attractions.

· Respond promptly to guest inquiries, requests, and complaints.

2. Reservations

& Front Desk Operations· Handle reservations via phone, email, or online booking systems.

· Maintain accurate records of room availability and bookings.

· Coordinate with housekeeping to ensure rooms are ready for guests.

· Update guest profiles and manage billing or payment processes.

3. Communication

& Coordination· Act as a communication link between guests and other hotel departments (housekeeping, F&B, maintenance, concierge).

· Relay guest requests and special requirements to appropriate departments.

· Assist in coordinating group bookings, events, or VIP guest arrangements.

4. Billing

& Financial Transactions· Prepare and present accurate bills for guest stays and services.

· Handle payments (cash, credit/debit cards, digital wallets) and maintain records.

· Ensure billing discrepancies are resolved promptly.

5. Guest

Experience & Satisfaction· Provide personalized services to enhance guest satisfaction.

· Maintain professionalism and a friendly demeanor at all times.

· Follow up on guest feedback and escalate issues as needed.

6. Administrative

Duties· Maintain daily front desk logs and reports.

· Keep reception area tidy and organized.

· Ensure compliance with hotel policies, safety, and security protocols.

Skills & Qualities

Required· Strong communication

and interpersonal skills.

· Proficiency in hotel management software (e.g., Opera PMS, FIDELIO, or similar).

· Good problem-solving

and multitasking abilities.

· Professional appearance and friendly, welcoming demeanor.

· Knowledge of local tourism, transportation, and amenities.

In short: The Front

Office Associate is the face of

the hotel, ensuring efficient

operations, guest satisfaction, and seamless coordination between hotel departments.

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