Front Office Associate

5 days ago

Bengaluru Karnataka, India Southern Star-A Unit of Hotel Rama Pvt Ltd Full time

**Front Office Associate / Receptionist**

**Reports To**:
**Front Office Manager or Duty Manager**

**Responsibilities**:
**1. Guest Services**:
**Welcome guests warmly upon arrival.**

**Assist with check-in and check-out procedures.**

**Provide information about the hotel's services, facilities, and local attractions.**

**Handle guest inquiries, requests, and complaints promptly and professionally.**

**Ensure guest satisfaction and build positive relationships.**

**2. Reservations & Registration**:
**Manage room bookings, cancellations, and amendments in the hotel's property management system.**

**Verify and process guest payments, deposits, and billing accurately.**

**Ensure guest identification and compliance with hotel policies during check-in.**

**3. Communication**:
**Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests.**

**4. Administrative Duties**:
**Maintain accurate records of guest stays and payments.**

**Prepare reports related to occupancy, arrivals, and departures.**

**Balance daily transactions and maintain a proper cash float.**

**5. Security**:
**Monitor guest access to ensure a secure environment.**

**Handle lost and found items according to hotel policies.**

**Be vigilant in identifying and reporting unusual activities or potential threats.**

**6. Upselling**:
**Promote hotel services and facilities, including restaurant offerings, spa, or local tours.**

**Encourage room upgrades and additional services to enhance revenue.**

**Requirements**:
**Education: High school diploma or equivalent; a degree or diploma in hospitality management is a plus.**

**Experience: Previous experience in a front office or customer service role is preferred.**

**Skills**:
**Excellent communication and interpersonal skills.**

**Proficiency in using hotel management software (e.g., Opera, Amadeus).**

**Strong problem-solving and multitasking abilities.**

**Professional appearance and demeanor.**

**Languages: Fluency in English; additional languages are an advantage.**

**Availability: Flexible to work in shifts, including weekends and holidays.**

**Key Attributes**:
**Positive and friendly attitude.**

**Attention to detail and organizational skills.**

**Ability to handle stressful situations calmly and efficiently.**

**Team-oriented mindset with a focus on guest satisfaction.**

**Job Types**: Full-time, Permanent

Pay: ₹16,000.00 - ₹22,000.00 per month

**Benefits**:

- Food provided
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Quarterly bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- 4 yeras: 2 years (preferred)

**Language**:

- English (preferred)

**Location**:

- Bengaluru, Karnataka (preferred)

Work Location: In person

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