PWD-Telesales Team Lead

1 day ago

Noida, Uttar Pradesh, India Niva Bupa Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Role & responsibilities

  • Be in charge of running and managing the team daily
  • Understand all organizations products, services, procedures and guidelines and communicate same to all team members
  • Monitor calls to ensure that due procedures and quality standards are strictly adhered to
  • Facilitate and organize training session for all agents and participate in recruitment of new team members
  • Submit regular reports to management and seek new ideas and strategies to improve team performance
  • Keep up with trends and happenings in the industry and ensuring adherence to industry standards
  • Coaching, inspiring and motivating a sales team.
  • A good understanding of the market dynamics in the respective sector\
  • Coordinate with different departments to ensure Issuance of Policies
  • Ensure self-target are also met (*Applicable for ARM)

Key Requirements Education & Certificates

  • Min 3-6 years Experience as a Team Leader on papers with experience of Health or Motor insurance domain)
  • Drive productivity per advisor
  • Attrition for the team
  • Improving leads conversion
  • Employee motivation & engagement
  • Control the Loss ratio for the team by ensuring product mix in line to Organization objectives
  • Driving sales quality through controlling policy cancellations/ endorsements

Key Requirements - Experience & Skills

  • High analytical proficiency
  • Outbound Telesales Team handling experience
  • Pro-active approach in issue resolution
  • Good communication and Presentation skills
  • Large BPO/ Telesales set up experience will be preferred
  • Leading Change & Strategic Thinking

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