Team Lead
5 hours ago
Job Summary:
- We are looking for a dynamic and experienced
Team Lead
to oversee our
US Sales Process (BPO)
. The ideal candidate will be responsible for managing a team of sales executives, driving performance, ensuring target achievement, maintaining client satisfaction, and creating a positive, productive sales floor environment.
Key Responsibilities:
- Lead, motivate, and manage a team of telesales/inside sales representatives handling US clients.
- Ensure daily, weekly, and monthly sales targets are met consistently.
- Monitor team performance using CRM and call monitoring tools.
- Conduct regular training sessions, performance reviews, and feedback sessions.
- Handle escalations and assist agents in closing high-value leads.
- Maintain process compliance, quality standards, and productivity levels.
- Prepare performance and conversion reports for management.
- Collaborate with operations, QA, and HR to enhance team efficiency and morale.
- Drive incentives, recognition, and motivation programs to maintain a healthy team environment.
Required Skills & Qualifications:
- Minimum
2–4 years of experience
in a
US BPO Sales process
, with at least
1 year in a Team Lead or similar supervisory role
. - Excellent communication, leadership, and motivational skills.
- Strong understanding of sales techniques, customer handling, and objection management.
- Ability to work in
night shifts (US time zone)
. - Proficiency in MS Excel, CRM tools, and call monitoring systems.
- Goal-driven with strong analytical and problem-solving abilities.
-
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