Guest Relation Officer(Female)

1 day ago

Kannur, Kerala, India Satirth Bussiness Solutions Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Key Responsibilities:

  • Patient & Visitor Support: Greet and direct patients and visitors upon arrival. Provide assistance with wayfinding, scheduling, and understanding non-clinical processes.
  • Communication & Information: Serve as a central point for providing information regarding hospital services, visiting hours, patient privacy policies, and available amenities.
  • Concerns Resolution: Proactively listen to and address non-medical patient and visitor concerns (e.g., room comfort, noise levels, administrative issues) with empathy and efficiency. Document all feedback and resolutions accurately.
  • Liaison: Coordinate with clinical and administrative departments (e.g., Admissions, Nursing, Facilities, Billing) to fulfill patient requests and ensure a synchronized service experience.
  • Discharge Assistance: Assist in making non-clinical arrangements for patient discharge, such as transportation and ensuring all personal belongings are accounted for.
  • Maintain Dignity & Confidentiality: Strictly adhere to hospital policies regarding patient confidentiality and privacy.
  • Environment Check: Conduct regular rounds to waiting areas and common spaces to ensure cleanliness, comfort, and a welcoming atmosphere.

Required Skills and Qualifications

  • Experience: Proven experience (e.g.2+ years) in a customer service, patient relations, or hospitality role, preferably within a healthcare or medical setting.
  • Education: High School Diploma or equivalent required; an Associate's or Bachelor's degree in Healthcare Administration, Hospitality, or a related field is preferred.
  • Interpersonal Skills: Exceptional empathy, patience, and the ability to communicate clearly and calmly during stressful or emotional situations.
  • Organizational Skills: Excellent multi-tasking and organizational abilities, with a strong attention to detail.
  • Technical Proficiency: standard office applications (Microsoft Office Suite).
  • SALARY:Best in industry

Job Type: Full-time

Work Location: In person

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