Guest Relation Executive

5 days ago


Kannur, Kerala, India MALABAR RESIDENCY Full time ₹ 2,64,000 per year

Key Responsibilities:

  • Welcome guests upon arrival with a friendly and professional demeanor.
  • Handle guest check-ins and check-outs efficiently and courteously.
  • Provide personalized services and ensure guest preferences are recorded and respected.
  • Address and resolve guest complaints promptly and professionally.
  • Assist with reservations, room assignments, and special guest requests.
  • Coordinate with housekeeping and other departments to ensure guest needs are met.
  • Promote hotel services and facilities to enhance the guest experience.
  • Maintain accurate guest records and communication logs.
  • Follow up on guest feedback and ensure all issues are resolved or escalated.
  • Ensure VIP guests receive special attention and amenities.
  • Monitor and respond to online reviews and guest satisfaction surveys (if required).

Requirements:

  • Proven experience in customer service or hospitality roles (Front Desk or similar preferred).
  • Strong interpersonal and communication skills.
  • Fluency in English (additional languages are a plus).
  • Professional appearance and attitude.
  • Ability to work in shifts, including weekends and holidays.
  • Familiarity with hotel property management systems (Hotsoft or WIN HMS ) is a plus.
  • Strong problem-solving abilities and attention to detail.

Preferred Qualifications:

  • Degree or diploma in Hospitality Management or related field.
  • 1–2 years of experience in a similar guest-facing role.

Job Type: Full-time

Pay: ₹15, ₹22,000.00 per month

Benefits:

  • Food provided

Work Location: In person

Speak with the employer



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