Guest Relation Executive

7 hours ago

Kannur, Kerala, India gekinformation Full time ₹ 1,44,000 - ₹ 2,16,000 per year
  • Greet and welcome guests warmly upon arrival.
  • Assist guests with check-in/check-out processes and provide necessary information.
  • Handle guest inquiries, requests, and complaints professionally and promptly.
  • Coordinate with different departments (housekeeping, F&B, reservations, etc.) to ensure seamless service.
  • Maintain guest records and update CRM/guest history for future reference.
  • Promote hotel/organization services, facilities, and offers to enhance guest satisfaction.
  • Follow up on special requests, VIP guest arrangements, and personalized services.
  • Monitor guest feedback and ensure continuous improvement in service standards.
  • Uphold company policies, grooming standards, and hospitality etiquette.

Job Type: Full-time

Pay: From ₹18,000.00 per month

Work Location: In person

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