Front Office Receptionist

2 days ago

Kannur, Kerala, India Koyili Hospital Full time ₹ 1,92,614 - ₹ 2,40,768 per year

Key Responsibilities

  • Warmly greet and assist IVF patients, visitors, and guests at the front desk.
  • Register new patients by accurately collecting personal, medical, and insurance information, then updating records in the HIS.
  • Manage phone calls, answer patient queries, direct calls to appropriate staff, and handle appointment scheduling for consultations, procedures, and lab work.
  • Provide information about IVF processes, financial aspects, and guide patients through the necessary forms.
  • Ensure compliance with privacy, confidentiality, and ethical standards, especially related to sensitive reproductive health information.
  • Process patient payments, handle cash and digital transactions, issue receipts, and reconcile cash at the end of the shift.
  • Maintain a tidy and organized reception area to promote a positive patient experience.

Skills & Qualifications

  • Experience as a receptionist, cashier, or front office executive in a healthcare or IVF setting preferred.
  • Working knowledge of Hospital Information System (HIS) for patient registration, billing, and record management.
  • Proficiency in cash handling and preparing daily cash reports.
  • Basic computer skills and competence with relevant software (MS Office, medical databases).
  • Strong communication skills, empathy, and the ability to manage confidential information with discretion.
  • Excellent organizational and multitasking skills to manage high-volume patient flow and varied administrative duties.

Additional Duties

  • Coordinate with departments (medical, laboratory, pharmacy) to ensure timely patient care and smooth workflow.
  • Assist in maintaining inventory and ordering supplies for front office needs.
  • Support billing, insurance verification, and any reporting or audit activities as required.

Job Types: Full-time, Permanent

Pay: ₹9, ₹20,584.01 per month

Work Location: In person

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