Manager (Partnerships and Customer Success) - APAC

18 hours ago

Gurgaon, Haryana, India Imprint Engine Full time ₹ 15,00,000 - ₹ 25,00,000 per year

About Us:

At Imprint Engine, we're more than a company; we're a creative partner dedicated to elevating companies' brands through engaging brand experiences (apparel, merch, print & more). Our commitment to innovation, quality, and speed sets us apart in the industry. We thrive on challenges, transforming "impossible" into "I'm possible" with every project we tackle. Our clients, ranging from local gems to global powerhouses, depend on us to elevate their brands with our unique blend of creativity, precision, and efficiency.

Role description:

We are seeking a dynamic  individual  to join our expanding team. In this pivotal role, you will master our innovative, proprietary processes while onboarding new clients in the region and cultivating long-term relationships with existing valued clients. As a key liaison between clients, vendors, and internal teams, you'll ensure timely and successful project delivery through effective communication and coordination. Your ability to nurture client relationships will be crucial in driving company revenue growth. This position offers an exciting opportunity to make a significant impact to our company's success in the APAC region, in  a fast-paced, collaborative environment.

Some of your responsibilities will include:

  • Onboard new Enterprise clients/logos to help the company expand in the APAC region.
  • Drive company revenue growth through nurturing existing client relationships and identifying upselling opportunities
  • Work with the Director of the APAC region to help mentor and motivate a team of strategic partners to ensure timely delivery and execution
  • Direct all aspects of client business from strategy through execution with attention to quality and detail and the foresight to identify (and circumvent) potential challenges;

make management aware of challenges preventing the retention and/or growth of program clients
- Drive client sales, client outcomes and client experience
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
- Reduce churn and drive new internal business growth
- Actively nurture new and existing client relationships and help communicate client needs to internal team members
- Collaborate with cross-functional teams to suggest product or program improvements responsive to client feedback and industry trends
- Deeply understand and influence brand insights, client segmentation and target needs to assist in the development of thoughtful and strategic plans and executions
- Develop strong professional relationships with clients and deliver effective meetings and presentations with poise and confidence

Desired skills and qualifications:

  • MBA/College degree
  • 5+ years of sales experience onboarding new enterprise accounts to businesses
  • Proven ability to hit revenue targets
  • Attention to detail
  • Customer centric approach, to deliver a truly seamless experience to clients
  • Experience being the main point of contact for clients and ensuring execution through strategic partners in the region
  • Ability to thrive in a fast-paced, high-growth technical sales environment
  • Strong teamwork mentality
  • Excellent communication skills (capable of interacting with International and Domestic teams)

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