Customer Success Manager

1 day ago

Gurgaon, Haryana, India ElevenX Capital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

WORK FROM OFFICE - MON-FRI

SHIFT TIMINGS - 5:30 PM - 2:30 AM (NIGHT SHIFT)

OFFICE LOCATION - GURUGRAM

Job Summary

The Customer Success Manager is a high-impact role responsible for owning and growing client relationships. This role is central to driving adoption, ensuring retention, and achieving aggressive upsell, cross-sell, and expansion targets. As a key member of the Client Success Team, youll be accountable for hitting both individual KPIs and contributing to broader team goals, while delivering measurable value to our partners across the higher education landscape.

Key Responsibilities

Own a portfolio of client accounts and be directly accountable for renewal, retention, and revenue growth through strategic upsell and cross-sell initiatives.

Consistently meet or exceed individual performance metrics tied to account expansion, customer satisfaction, and retention.

Proactively identify and pursue opportunities to expand QuickLaunch's footprint within existing accounts through value-driven consultative conversations.

Act as a trusted advisor to clients, aligning QuickLaunch's solutions with institutional goals and demonstrating clear ROI.

Drive product adoption and customer engagement through ongoing education, strategy sessions, and performance reviews.

Collaborate with internal teamsincluding Sales, Product, and Supportto ensure seamless service delivery and maximize client outcomes.

Stay ahead of trends in higher education and edtech to offer strategic guidance and strengthen client partnerships.

Partner with Client Support Managers to address issues swiftly, reduce churn risk, and deliver exceptional customer experiences.

Qualifications & Requirements

5-7 years of experience in customer success, account management, or a growth focused client-facing role in a B2B tech focused company.

Strong track record of meeting or exceeding revenue growth, retention, and customer satisfaction targets.

Demonstrated ability to lead strategic upsell and cross-sell efforts within existing client relationships.

Excellent relationship-building and communication skills, with an ability to influence at all levels of an organization.

Technically savvy with a passion for learning and optimizing customer journeys.

Self-motivated, results-oriented, and highly accountableable to thrive in a fast paced environment.

Experience with CRM tools and success platforms is required.

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