Customer Success Manager

Be part of a high-growth digital and customer experience consulting firm that has been recognized as one of the fastest growing companies in America by Inc. 5000 and honored in the Deloitte Technology Fast 500 North America. The Altudo Product Division (Rainmakers): Altudo Rainmakers is a hyper-focused, high-growth team within Altudo which works closely with leading Martech and digital workplace B2B SaaS decacorns and unicorns, soonicorns and disruptive startups. This division serves as an APAC, Middle East and North American partner to the likes of Asana, Similarweb, GWI, Zendesk, Salesforce, and SproutSocial, amongst others, serving over 250 customers, including some of the most recognizable brand names in each region.

Altudo Rainmakers is a high-performance team that has clocked 80% YoY growth and seeks to blitz its growth in the coming year. Our culture ensures we really provide fast track growth opportunities to our top performers and provide them with entrepreneurial opportunities that contribute to their holistic development at Altudo. This opportunity is for that high achieving individual who will be responsible for the next phase of Altudo's growth by driving business and strategic account growth.

You will build relationships with decision makers and influencers (CIO/CMO/CDO etc.) including leaders from World class SaaS Unicorn Product companies in leading Martech and digital B2B space. The individual will be responsible for developing, executing, and owning a long- term account strategy for customers. You will be responsible for retention and expansion of accounts in addition to driving adoption of our Market Intelligence solutions in core processes across the business.

You will own the relationship with customers and key decision makers helping them with reaching business goals and KPIs leveraging market intelligence and our consulting services. Please note: This role is aligned with the Canada market, and the working hours are from 5:30 PM to 2:30 AM IST. Kindly apply only if you are comfortable with the mentioned shift timings.

Core Responsibilities

• Manage and develop long-term partnerships with some of the biggest brands in the world.
• Increase renewal rates by owing up the revenue numbers.
• Manage relationship with account users regarding engagement and product adoption in order to exceed commercial targets.
• Identify and lead up-sell and cross-sell opportunities to drive new business growth through greater advocacy and reference-ability.
• Influence future lifetime value through higher product adoption, customer satisfaction and overall engagement.

What will I bring to the team?

• Excellent communication and presentation skill.
• Strong understanding of SAAS.
• Ability to run commercial discussions
• Minimum 2+ years of commercial experience navigating renewals and upsells.
• Excellent communication and presentation skills
• Ability to influence, confidently handle objections, and resolve customer issues.
• Experience in account management.
• Experience in managing multi departmental accounts
• Good to have knowledge of ISMS.
• Experience in engaging with CX level executives in organizations.
• Deep understanding of value drivers in recurring revenue business models
• Team player able to effectively interact with colleagues and business partners across the company.

What's in it for you?

• Accelerated growth, quarterly reviews and half yearly promotions for high achiever.
• Be part of a high potential, high performing digital transformation culture and customer experience consulting company which grew 80% year on year in last 2 years.
• A proven playbook to set you up for success: we've got your back
• A rewarding compensation plan with uncapped incentives - you win, we winAbout Asana - is a work management platform that helps teams orchestrate their work, from daily tasks to strategic initiatives, so they can move faster and accomplish more with less.

We're looking for a detail-oriented, cross- functional player who can navigate the organization and advocate for customers internally. You will be committed to helping customers adopt Asana as both a technology product and a holistic approach to collaboration across their organization. You will be a consultant focused on supporting our rapidly growing enterprise and strategic customer base.

You will serve as an empathetic customer advocate, problem solver, partner in change, and product expert, as well as the voice of your customers cross-functionally. About AltudoAltudo is an award-winning customer experience consulting firm with a global presence across the US, Canada, and South America. Recognized as one of the fastest-growing companies in America by Inc. 5000 and honored in the Deloitte Technology Fast 500 North America, Altudo has cemented its position as a leader in the industry.

Altudo is proud to be recognized among India's top 50 Best Companies to Work

For in 2022 and 2023 by the Great Place to

Work Institute. It is also certified as a great workplace for women and millennials. Over the last two decades, we have established ourselves as a leader in the customer experience space, with over fifty Fortune500 companies among our clients.

We specialize in creating solutions that improve customer experience and drive revenue. Our work has earned us numerous accolades and international recognition. Our success is rooted in our people and our work culture.

We provide fast-track growth opportunities to our top performers and foster entrepreneurial avenues that contribute to their holistic development at Altudo. Additionally, we have strong alliances with Sitecore (Platinum), Microsoft, BigCommerce, and Adobe. At Altudo, we are committed to maintaining a workplace that upholds the principles of diversity, equity, and inclusion.

We have a strict zero-tolerance policy toward any form of discrimination or harassment based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, marital status, or any other characteristic protected by law. All employees are expected to foster an environment of mutual respect, and any violation of this policy may result in disciplinary action, up to and including termination of employment. Learn more about us at