Call Centre Agent
2 days ago
Unit Infotech is looking for a dedicated Call Centre Agent with excellent command over the Telugu language — including reading, writing, and listening. The ideal candidate should also have working knowledge of Microsoft Office and Excel to manage daily call records and reports efficiently.
Key Responsibilities:
- Handle inbound and outbound calls in Telugu with clarity and professionalism.
- Maintain accurate records of calls and customer interactions using MS Excel and CRM tools.
- Assist customers with queries, provide relevant information, and ensure high satisfaction.
- Follow communication scripts and standard operating procedures (SOPs).
- Collaborate with team members to improve service quality and efficiency.
- Prepare and share daily call summaries and reports.
Required Skills & Qualifications:
- Excellent Telugu communication skills (reading, writing, and speaking).
- Basic proficiency in English or Hindi for internal communication.
- Strong knowledge of Microsoft Word, Excel, and Outlook.
- Good listening skills, patience, and empathy towards customers.
- Minimum 12th pass / Graduate preferred.
- Prior experience in a call centre or customer service role will be an added advantage.
Job Type: Full-time
Pay: ₹20, ₹30,000.00 per month
Language:
- Telugu (Preferred)
Work Location: In person
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