Recovery Agent

4 days ago

Mohali, Punjab, India LE BEAU CLINIC Full time ₹ 2,50,000 - ₹ 3,50,000 per year

We are looking for a proactive and responsible Recovery Agent to manage payment collections, follow-up with customers, and ensure timely recovery of outstanding dues. The ideal candidate should have good communication skills, negotiation abilities, and a disciplined work approach.

Key ResponsibilitiesPayment Recovery & Follow-ups

  • Contact customers through calls, messages, and emails for pending payments.
  • Send reminders and follow up on overdue accounts.
  • Maintain regular communication to ensure timely recovery.
  • Handle customer queries regarding dues, payment plans, or settlements.

Documentation & Reporting

  • Maintain accurate records of calls, follow-ups, and recovery status.
  • Update the CRM or internal systems with recovery notes and progress.
  • Prepare daily/weekly/monthly recovery reports and share with management.

Customer Relationship & Handling

  • Professionally handle difficult customers and negotiate feasible payment solutions.
  • Provide clear information regarding outstanding amounts, penalties, or settlements.
  • Ensure all communication follows company guidelines and legal compliance.

Coordination

  • Coordinate with the accounts team for payment confirmations.
  • Work with the legal team for escalated cases if required.

Required Skills & Qualifications

  • Minimum 12th Pass / Graduate
  • Good communication skills (Hindi/English/Regional language as required).
  • Strong negotiation and persuasion skills.
  • Basic computer knowledge (MS Excel, CRM tools).
  • Ability to work under pressure and meet monthly recovery targets.
  • Prior experience in collection/recovery is an advantage, but not mandatory

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Work Location: In person

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