Technical System Administrator

ABOUT XENONSTACK XenonStack is the fastest-growing Data and AI Foundry for Agentic Systems enabling enterprises to gain real-time and intelligent business insights We innovate through Akira AI - Building Agentic Systems for AI Agents XenonStack Vision AI - Vision AI Platform NexaStack AI - Inference AI Infrastructure for Agentic Systems Our mission is to accelerate the world s transition to AI Human Intelligence by building enterprise-ready platforms supported by a secure reliable and scalable IT infrastructure THE OPPORTUNITY We are seeking an experienced Technical System Administrator with 3 years of expertise in IT systems networks and helpdesk support You will be responsible for ensuring the reliability security and performance of computer systems servers and networks that power XenonStack s operations This role is ideal for candidates who enjoy problem-solving infrastructure optimization and hands-on support while also mentoring IT support staff and implementing IT best practices KEY RESPONSIBILITIES System Network Administration Monitor and maintain company servers networks and endpoints Configure upgrade and install hardware and software to meet business needs Implement IT security protocols and ensure compliance with policies Helpdesk User Support Provide Tier-1 and Tier-2 helpdesk support to employees for hardware software and connectivity issues Create and manage user accounts access controls and permissions Design and maintain efficient feedback and error reporting systems for end-users Troubleshooting Maintenance Perform diagnostic tests and debug system issues to ensure smooth operations Resolve network outages performance bottlenecks and security threats Maintain IT documentation backup policies and disaster recovery procedures Data Management Security Ensure data is backed up regularly archived securely and retrievable in emergencies Support data recovery operations as needed Stay current with cybersecurity best practices and emerging IT threats Team Process Management Supervise mentor and guide IT support staff Document IT processes configuration changes and incident logs Continuously improve IT systems and recommend new tools or processes SKILLS QUALIFICATIONS Must-Have Bachelor s degree in Information Technology Computer Science or related field 3 years of experience as a System Administrator IT Administrator or related role Strong knowledge of Windows Linux server environments networking LAN WAN and cloud fundamentals Hands-on experience with system security firewalls and access control Strong problem-solving and troubleshooting skills Excellent interpersonal communication and documentation abilities Good-to-Have Familiarity with cloud services AWS Azure GCP Experience with virtualization technologies VMware Hyper-V Docker Kubernetes Knowledge of automation scripting in Bash PowerShell or Python Certifications such as CompTIA Network Security Microsoft Azure Administrator or RHCSA WHY SHOULD YOU JOIN US Work Closely with Leadership - Partner with IT and operations leadership to ensure seamless infrastructure for scaling AI systems High-Impact Role - Play a critical role in supporting global operations ensuring system uptime and security Career Growth - Progress into roles like IT Manager Infrastructure Architect or Security Engineer Global Exposure - Collaborate with teams supporting enterprise clients and multi-region operations Culture of Excellence - Our values Agency Taste Ownership Mastery Impatience and Customer Obsession empower you to deliver impact with autonomy Responsible AI First - Contribute to building secure and reliable IT environments for enterprise AI adoption XENONSTACK CULTURE - JOIN US MAKE AN IMPACT At XenonStack we believe in shaping the future of intelligent systems We foster a culture of cultivation built on bold human-centric leadership principles where deep work simplicity and adoption define everything we do Our Cultural Values Agency - Be self-directed and proactive Taste - Sweat the details and build with precision Ownership - Take responsibility for outcomes Mastery - Commit to continuous learning and growth Impatience - Move fast and embrace progress Customer Obsession - Always put the customer first Our Product Philosophy Obsessed with Adoption - Making AI agents enterprise-ready and accessible Obsessed with Simplicity - Turning complex infrastructure into intuitive reliable systems Be part of our mission to accelerate the world s transition to AI Human Intelligence by ensuring our platforms run on secure stable and future-ready infrastructure