Commis (Commi 1 / 2 / 3)
7 days ago
- 1. Operational Excellence:Oversee day-to-day operations during assigned shifts, ensuring smooth workflow and service efficiency.
- Monitor food preparation and service standards to ensure quality, hygiene, and speed.
- Ensure compliance with QSR SOPs (Standard Operating Procedures), food safety regulations, and health and hygiene standards.
- 2. Team Management:Supervise, guide, and motivate team members to achieve performance targets.
- Conduct shift briefings to communicate goals, updates, and allocate responsibilities.
- Monitor staff punctuality, grooming, and overall discipline during the shift.
- Support training and onboarding of new team members.
- 3. Customer Service:Ensure exceptional customer service by resolving complaints, addressing feedback, and maintaining a guest-first attitude.
- Handle escalations professionally and ensure guest satisfaction and retention.
- 4. Inventory & Cash Management:Perform inventory checks and consumption tracking during the shift.
- Report shortages, wastage, or discrepancies in stock to management.
- Ensure accurate billing, daily cash reconciliation, and deposit processes.
- 5. Store Readiness:Ensure the cleanliness, ambiance, and overall presentation of the store is maintained at all times.
- Conduct periodic inspections to maintain equipment functionality and restaurant upkeep.
- 6. Reporting & Documentation:Prepare and submit daily reports on sales, staff attendance, customer feedback, and incidents.
- Maintain shift handover records to ensure seamless communication between shifts.
- Key Skills & Competencies:Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Problem-solving and conflict resolution skills
- Good understanding of food safety and hygiene practices
- Basic knowledge of POS systems, inventory, and cash handling
- Ability to work under pressure and in fast-paced environments
- Customer-focused mindset with a can-do attitude
- Qualifications & Experience:Minimum HSC / Graduate in any discipline
- 2–4 years of experience in the QSR, hospitality, or food service industry
- Certification in Food Safety & Hygiene (optional but advantageous)
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