Sales Manager
3 days ago
Company Description
Shop Concept & Solutions is a prominent manufacturer and solution provider for customized showroom displays and furniture, servicing over 1000 customers in various regions including India, Nepal, Sri Lanka, Kenya, Ghana, and Sudan. Based in Gurugram, India, the company offers design, production, and installation services with a focus on speed and value. With a dedicated team of professionals, Shop Concept & Solutions ensures timely and budget-friendly solutions for retail display needs, collaborating with MNC corporates like Luxottica, Safilo India, and Titan Eyewear.
Role Description
This is a full-time on-site role for a Customer Relationship Manager at Shop Concept & Solutions Pvt Ltd in Gurugram. The Customer Relationship Manager will be responsible for maintaining and enhancing client relationships, understanding customer needs, resolving issues, and ensuring customer satisfaction. Additionally, the role involves collaborating with internal teams to deliver value-added services and solutions to clients.
Qualifications
- Customer service, relationship management, and communication skills
- Ability to understand customer requirements and provide appropriate solutions
- Strong problem-solving and conflict resolution abilities
- Experience in project management and coordinating cross-functional teams
- Knowledge of retail display solutions and furniture industry is a plus
- Bachelor's degree in Business Administration, Marketing, or related field
- Proficiency in CRM software and Microsoft Office suite
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