Fulfillment Manager

Fulfillment Manager- India

Do you enjoy being part of a team that provides best in class services for our customers?

Can you manage a flawless delivery of products and services?

Join our Industrial Solutions team

Baker Hughes Industrial Solutions offers a holistic suite of machine condition monitoring and protection hardware, software, and services. We help ensure you achieve the highest level of asset reliability. Our team takes ownership of creating and designing unique and customized solutions for bespoke customer requirements.

Partner with the best

As our Customer Fulfillment Manager, this role is essentially focused on fulfilling Operational Rhythms and Operational Excellence requirements for the mentioned sub-regions. The purpose of the role is to meet customer and operational requirements by managing resources, forecasting needs, and talent development to fulfill and enable growth.

As a Customer Fulfillment Manager, you will be responsible for:

• Facilitating order management - process order intake, input into internal systems. Connect to customer portals and systems. May support forecasting, billing, and collection activities.
• Reactivating services growth, pricing, forecasting, billing, and achieving financial targets.
• Facilitating order acceptance and management - process order intake, input into internal systems (SAP).
• Running and maintaining operational rhythms related to reporting, time drop, project trackers, etc.
• Meeting and exceeding Operational Excellence metrics related to HSE adaptation (Health & Safety), Billable hours, Customer Satisfaction (NPS), Tools calibrations, Certifications, etc.
• Handling latitude in project techniques. Project process requires choosing right approaches. Employees should have technical know-how.
• Handling diverse clients in a region. Follows frameworks to get through the processes. There is room for negotiating and client specific conditions.

Fuel your passion

To be successful in this role you will:

• Have a Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services).
• Have a Minimum of 3 additional years of experience in Customer Order and Fulfillment.
• Have at least 7-10 years of experience in Bently Nevada products or similar services.
• Have a track record of delivering & fulfilling services to Energy & Power customers within the region.
• Be familiar with achieving KPIs; response, safety, quality, financial, customer satisfaction.
• Demonstrate effective communication, interpersonal and leadership skills with the ability to influence others and coordinate team resources.
• Be able to show good problem-solving, process improvement and analytical skills.
• Be proficient in MS Office and SAP.
• Have the ability to travel to customer sites or required locations within the region, sometimes at short notice.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Please discuss your preferred working arrangements with your recruiter during the process.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

Locations
IN-MH-Pune-Cummins India Office Campus, 8th floor Survey No. 21, Balewadi