
E-commerce Order Fulfillment
4 days ago
Key Responsibilities
- Identifying customers : Identifying customers who require order fulfillment and other 3PL relevant operations.
- Quotation drafting and negotiations: Draft quotes as per the customers' requirements and negotiate and onboard the clients.
- Process Optimization: Develop and implement efficient SOPs to improve picking, packing, and shipping workflows.
- Team Management: Lead and mentor warehouse/fulfilment executives and ensure workforce productivity.
- Vendor Coordination and Vendor onboarding : Identifying third-party logistics (3PL) providers, and service providers and onboard them for operations purpose.
- Reporting & Analytics: Track KPIs such as order accuracy, dispatch time, delivery SLAs, and returns management; present performance reports to management.
- Customer Escalations: Handle the after sales grievences of the customers.
Key Skills
- E-commerce Operations & Fulfilment
- Warehouse & Inventory Management
- Logistics & Last-Mile Delivery
- Process Optimization (Lean/6 Sigma preferred)
- Vendor Management & Negotiation
- Data Analysis & Reporting
- Microsoft excel
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