E-commerce Order Fulfillment

1 week ago

Pune, Maharashtra, India Airattix Storage Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Key Responsibilities

  • Identifying customers : Identifying customers who require order fulfillment and other 3PL relevant operations.
  • Quotation drafting and negotiations: Draft quotes as per the customers' requirements and negotiate and onboard the clients.
  • Process Optimization: Develop and implement efficient SOPs to improve picking, packing, and shipping workflows.
  • Team Management: Lead and mentor warehouse/fulfilment executives and ensure workforce productivity.
  • Vendor Coordination and Vendor onboarding : Identifying third-party logistics (3PL) providers, and service providers and onboard them for operations purpose.
  • Reporting & Analytics: Track KPIs such as order accuracy, dispatch time, delivery SLAs, and returns management; present performance reports to management.
  • Customer Escalations: Handle the after sales grievences of the customers.

Key Skills

  • E-commerce Operations & Fulfilment
  • Warehouse & Inventory Management
  • Logistics & Last-Mile Delivery
  • Process Optimization (Lean/6 Sigma preferred)
  • Vendor Management & Negotiation
  • Data Analysis & Reporting
  • Microsoft excel

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