Customer Service Associate

4 days ago

Noida, Uttar Pradesh, India University Living Accommodation Private Limited Full time ₹ 2,80,000 - ₹ 3,50,000 per year

About us:

University Living is a global student housing marketplace that helps international students find the best place to stay near university campuses around the world. Currently, our platform offers 1.75Mn beds in 35K properties across 265+ international education hubs in the UK, Ireland, USA, Canada, Europe, Australia, New Zealand, Singapore & UAE. Students can consult a 24/7 support teamof accommodation experts to discover, compare and book value-for-money accommodation based on their budget, desired location, and other personal preferences.

Key Responsibilities:

  • Pre-Sales Support: Address inquiries from prospective students and their families, provide information on accommodationoptions, and assist with the booking process to facilitate smooth transitions into our properties.
  • Post-Sales Assistance: Manage ongoing customer support for current residents, resolving issues related to leases, payments, andaccommodation conditions while ensuring high levels of satisfaction.
  • Escalation Management: Handle and resolve escalated issues and complaints professionally and efficiently, coordinating withrelevant teams to provide timely solutions.
  • Customer Query Resolution: Respond to and resolve customer queries related to our services, policies, and procedures, maintaining detailed records and ensuring clarity and accuracy in communications.
  • Operational Support: Collaborate with sales and operations teams to streamline processes, identify recurring issues, and contribute to enhancing the overall customer experience.

Requirements:

  1. Proven experience in a customer support or similar role, preferably in international market.

  2. Strong communication skills, both written and verbal.

  3. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

  4. Empathetic and patient approach to customer interactions.

  5. Proficiency in CRM software and Microsoft Office

Job Types: Full-time, Permanent

Pay: ₹28, ₹35,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • How much would you rate yourself on communication out of 10?
  • Are you comfortable with Noida Sector-136?

Experience:

  • Customer service: 2 years (Preferred)

Work Location: In person

  • Customer Service Associate

    2 hours ago

    Noida, Uttar Pradesh, India Finqy Insure Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    About the Role:We are looking for a motivated and customer-focused individual to join our team as a Customer Service Associate in our Noida office. The ideal candidate will be responsible for handling customer queries, providing solutions, and ensuring excellent service experience in Insurance.Key Responsibilities:Respond to customer queries via phone...

  • Customer Service/Sales Associate

    1 week ago

    Noida, Uttar Pradesh, India Keyway Abroad Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Customer Service & Sales Associate – International BPO (Cross-Selling Role)Location: Noida (candidates from anywhere in India can apply)Experience: Minimum 1 year in International BPO (Sales / Cross-Sales / Targeted Sales)Education: Graduate / Post GraduateShifts: Night ShiftsTransport: Both-side cab facility providedBenefits: Medicare benefitsJob...

  • Customer Service Associate in Noida

    3 days ago

    Noida, Uttar Pradesh, India EVA2Z Electric Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    We are looking for enthusiastic and motivated freshers to join our team as customer service associates. This role is ideal for individuals who are eager to start their career, possess good communication skills, and are passionate about assisting customers.Key ResponsibilitiesHandle inbound and outbound customer calls in a professional manner.Resolve customer...

  • Customer Service Associate- Delhi India

    4 weeks ago

    Noida, Uttar Pradesh, India Amazon Full time

    DESCRIPTIONWork from Office with Amazon Customer Service Role Customer Service Associate Job Type Contractual Location Work from Office in Delhi NoidaOur mission at Amazon is to be Earth s most customer-centric company and our award-winning Customer Service team is a key part of achieving that goal Doing our best for our customers is where we get our...

  • Customer Service Associates High Salary

    2 weeks ago

    Noida, Uttar Pradesh, India Fusion CX Full time

    Job Descriptionjob RequirementsEssential requirements of an ideal candidate for the Retail/E-Commerce Customer Service Associate role in Howrah:- A minimum of six months experience in a call center setting is preferred but not mandatory.- Freshers with a keen interest in customer service and a readiness to learn are strongly encouraged to apply.- Must be...

  • Customer Service Associate- Delhi India

    4 days ago

    Noida, Uttar Pradesh, India Amazon, Inc. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    What qualifications do we need from you?Minimum age: 18 years old Have the right to work in India Strong communication skills in English (both written and oral fluency) Experience working with a computer The availability to work varying shifts from Monday to Sunday within the operating hours Willingness and ability to work in rotating shifts (i.e....

  • Customer Service Associate- Delhi/Noida India

    1 week ago

    Noida, Uttar Pradesh, India Amazon Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Work from Office with Amazon Customer ServiceRole:  Customer Service AssociateJob Type: Contractual Location: Work from Office in Delhi/NoidaOur mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy,...

  • Customer Service Associate

    7 hours ago

    Noida, Uttar Pradesh, India Red Hibiscus Info Solutions Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    It's International Inbound customer Service Process Min 6 months experience in International Customer Service process Handling basic Customer queries related to Telecom Bills /Customer Resolution expertShould have excellent Communication skills Required Candidate profile5 days working24*7 rotational shift (Majorly night shift)Both side cab facility...

  • Technical Customer Associate

    2 days ago

    Noida, Uttar Pradesh, India BIZ2X Platform Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Kreditstack Financial Services Pvt. Ltd.Read About Us: We are hiring- Technical Customer AssociateLocation: Sector-136, NoidaExperience: 34 years | Education: Bachelors/Masters in CS/IT (or related field)Are you passionate about solving technical problems and creating a great customer experience?Join us as a Technical Customer Associate and work with global...

  • Customer Service Associate

    1 week ago

    Noida, Uttar Pradesh, India Capgemini Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...