Customer Success Executive
6 days ago
Company Profile :
KDM Telecom Solutions Pvt. Ltd. was founded in 2011. It operates as a manufacturer, wholesaler, and importer of mobile accessories and gadgets.
Initially, KDM embarked on its journey in this industry through a wholesale channel model. However, as the landscape of mobile phones evolved with the advent of smart technology, KDM expanded its business model to include a channel network platform. Consequently, it established a robust network of dealers and distributors to cater to the changing needs of the market
JD:
· Conducting customer satisfaction surveys to understand what areas of the company's services need improvements
· Dealing with customer issues and churning out an easy-to-follow solution
· Helping customers choose the right product for their requirements and budget
· Handling customer concerns and complaints in a timely manner
· Informing customers of upcoming promotions or deals
· Establishing a positive rapport with all clients and customers in person or via phone
· Forming reports based on customer satisfaction statistics and helping their team to develop new skills
· Fixing appointments based on the availability of customers and clients
· Interacting with customers to ensure they have a desirable and shareable experience
Company Website :
Location : Mumbai (Mumbai Central)
Only Female Candidates
Job Type: Full-time
Pay: ₹300, ₹400,000.00 per year
Experience:
- total work: 4 years (Preferred)
Work Location: In person
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