Head of Operations

2 days ago

Gurgaon, Haryana, India AGRIM Full time ₹ 12,00,000 - ₹ 36,00,000 per year

ABOUT AGRIM:

AGRIM is a Series B-funded AgriTech startup building India's largest on-demand B2B marketplace for agri-inputs. Covering the pre-harvest value chain — seeds, pesticides, fertilizers, agro-tools, and animal feed — agri-inputs represent the third-largest retail supply chain in India, valued at $50B

+

Our mission is to simplify this fragmented and data-dark supply chain using technology, while creating deep impact in the largest sector of the Indian econom

y.

Founded in 2020, AGRIM is led by IIT/IIM alumni and ex-entrepreneurs with successful exits. Today, we are the largest agri-input marketplace in India, serving 10% of the country's agri-input retailers and distributing across 90%+ of rural India's pincodes. With a 400+ member team, AGRIM is in hyperscale mode and shaping the future of agri-commer

ce.

Interested in joining the rockets

hip?

Expertise Areas (non-negotiable) for Suc

cess:We've listed some leadership and functional traits which align with our culture and operating styles, and is the secret recipe for su

  • ccessOperational Excellence: Consistently deliver on operational
  • KPIsData-Driven Decision Making : Identify the right metrics and drive ins
  • ightsProcess-Driven Orientation: Run ops with structured, scalable frame
  • worksProduct-Driven Approach: Partner with Product/Tech to automate work
  • flowsLeadership Skills: Lead large, cross-functional teams (
  • 100+)Thought Leadership: Drive innovations in a cost-effective m

anner

Key Functional Responsibi

litiesOperations Leadership at

  • ScaleOversee end-to-end logistics operations, including dispatch, mid-mile, and last-mile movements across FTL a
  • nd PTLLead warehousing operations to ensuring scalability, compliance, effi
  • ciencyOwn and elevate the customer support function, with cost effi

ciency

Performance & KPI Account

  • abilityOwn and deliver on critical KPIs, inc
  • luding:Dispatch/Delivery TAT & compliance to promised ti
  • melinesReturn and Cancel
  • lation%Customer Suppo
  • rt CSATWarehousing Dispa
  • tch TATLogisti
  • cs CostEstablish a strong review cadence and dashboarding for leadership vis
  • ibilityEnsure data-backed decision-making for continuous performance impr

ovement

Operational Ex

  • cellenceDrive structured, process-led operations for scalability and con
  • sistencyStreamline processes, cut inefficiencies, and en
  • hance CXAutomate & digitize workflows with product &a
  • mp; techInstitutionalize SOPs, best practices, and governance across fu

nctions.

Partner & Vendor M

  • anagementManage and strengthen relationships with logistics
  • partners.Negotiate contracts, drive SLA adherence, and ensure cost ef

ficiency.

Cross-functional Col

  • laborationPartner with Supply, Demand & Category teams to align ops with gro
  • wth goals.Work with Finance on books compliance, cost allocation, and spend

tracking.

W

  • hy Join Us?Industry-First Play: Solve problems that have never been addressed at scale in Indian a
  • griculture.Shape India's Rural Supply Chain: Build a robust, tech-enabled rural distribution backbone impacting millions of agri retailers
  • and farmersBuild the Biggest Agritech Story: Play a pivotal role in one of the most exciting and impactful startup journeys in
  • the countryExperience Scale With Tech: Witness first-hand how a tech-driven marketplace rapidly scales and redefines an entir

e industry.

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