Customer Executive

2 weeks ago

Pune, Maharashtra, India Bad and Boujee Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Description

Bad and Boujee is India's first streetwear label that crafts bold, raw apparel from the soil to the streets, bridging the FARM TO FASHION concept. The company blends ethical production with cultural rebellion, creating designs that are unapologetic, fearless, and distinct. The mission is to shape India's streetwear future by building a homegrown fashion movement that's clean at the roots and wild at the edges.

Role Description

This is a full-time on-site Customer Executive role located in Pune at Bad and Boujee. The Customer Executive will be responsible for ensuring customer satisfaction through excellent service, providing customer support, utilizing analytical skills to address customer needs, and maintaining effective communication with customers. You'll be the go-to person for customers across email, WhatsApp, and Instagram — making sure every interaction feels smooth, friendly, and totally on-brand.

Key Responsibilities (KRAs)

  • Inbox Management:
    Respond to customer queries via email, WhatsApp, and Instagram DMs quickly and clearly.
  • Order Tracking & Resolution:
    Assist with delivery issues, order tracking, and return confirmations.
  • Pre-Purchase Support:
    Help customers choose the right size, style, and understand drop details.
  • Returns & Refunds:
    Process return and refund requests in coordination with our 3PL partners.
  • Customer Delight:
    Add personal touches — thank-you notes, quick replies, surprise discount codes.
  • Tone of Voice (TOV):
    Keep all messaging aligned with our brand — helpful, friendly, and cool.
  • Weekly Feedback Reporting:
    Compile insights from recurring queries and customer feedback for internal teams.

Day to day responsibility

  • Respond across platforms (email, WhatsApp, IG DMs) using brand-aligned language.
  • Guide customers confidently through purchases.
  • Handle issues like missed deliveries or RTOs smoothly.
  • Log tickets and resolutions in internal systems.
  • Coordinate refunds, exchanges, and 3PL communication.
  • Share customer insights and FAQs weekly with the team.
  • Keep it real — skip the corporate tone and talk like a human.

Qualifications

  • Customer Satisfaction and Customer Support skills
  • Analytical Skills
  • Effective Communication skills
  • Customer Service skills
  • Problem-solving abilities
  • Ability to work well in a team
  • Experience in the fashion industry is a plus
  • Bachelor's degree in Business Administration or related field

Bonus

  • 1–2 years of customer support experience (DTC/e-commerce is a plus)
  • Fast on the keyboard
  • Comfortable with Shopify Admin, and WhatsApp Web
  • Calm under pressure and able to turn frustration into loyalty
  • Passion for fashion, shopping behavior, or styling

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