Inbound Escalation Specialist

10 hours ago

Ahmedabad, Gujarat, India Group Bayport Full time ₹ 4,80,000 - ₹ 7,20,000 per year

Job Title:
Inbound Escalation Specialist (Graphic Designer)

Department:
Design Services

Location:
Ahmedabad & Gurugram

Responsibilities:


• Respond to customer after-sales inquiries and issues via phone with a high degree of expertise and professionalism.


• Make real-time changes in the processed design as per customer requirements on call.


• Fulfill the customer requirements related to design over the call for their orders placed on the site.


• Provide in-depth and accurate information about our products and services to customers, catering to their specific needs and concerns.


• Resolve escalated customer concerns and complaints effectively, aiming for first-contact resolution and ensuring a high level of customer satisfaction.


• Ensure superior customer experience through outstanding communication and advanced problem-solving skills.


• Collaborate closely with cross-functional teams to swiftly escalate and resolve intricate issues, drawing on your extensive experience in international customer support.

Qualifications:


• Hands on experience of Adobe Photoshop and Illustrator.


• Fluent in verbal and written English communication.


• Ready to work in rotational shifts (3 Months Day shift and 3 Months Night Shift).

Compensations & Benefits:


INR INR 6 LPA depending on current competency and experience.

It is a 5.5 working day in a week with floating week off.

Opportunity to work with International Customers/Clients.

Privileged Leave (21 days) / Social Leave (1) / Restricted Leave (1)

Paid Holidays (As per company policy)

Employee Referral Bonus (As per company policy)

Night shift allowance (As per company policy)

Rotational Shift (3 months) with possibility of extension subject to business requirements

Over-time (As per company policy)

Company sponsored Mediclaim up-to 3 lakhs (Self, Spouse, Up-to 2 kids).

24x7 Cafeteria Gratuity (As per applicable law)

Parents inclusion Mediclaim at a nominal charge.

Professional Development.

Performance Recognition.

Company sponsored Events C Celebrations.

POC (Point of contact):

Priyam Rana

Senior HR Executive

  • Inbound voice process

    2 days ago

    Ahmedabad, Gujarat, India Justdial Full time ₹ 1,93,616 - ₹ 2,45,952 per year

    Customer Service Executive (Inbound Process) Full Time / Part TimeCompany Name: Justdial LtdExperience: 0 - 3 YearsLocation: AhmedabadSalary: 16,308 for Full Time / 11,508 for Part Time per monthJob Type: Full Time / Part Time Job DescriptionWe are looking for enthusiastic and customer-focused individuals to join our Inbound Customer Service Team.If you have...

  • Inbound and Outbound Tele Sales Manager

    4 days ago

    Ahmedabad, Gujarat, India Ratnaafin Capital Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Title: Contact Center Manager Inbound & Outbound (BFSI Sector) Department: Customer Experience /TelemarketingReports To: Marketing and digital business Experience: 7+ (with minimum 2 years in a managerial role)Industry Preference: BFSI (Banking, NBFC, Insurance, Broking, Fintech)Job Summary:We are seeking a dynamic and experienced Contact Center...

  • Customer Technical Support

    4 days ago

    Ahmedabad, Gujarat, India PortPro - Asia Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    As a Technical Support Specialist or Technical Support Representative in the Customer Support department at PortPro, you will play a vital role in providing exceptional customer support to both internal staff and external stakeholders. Your responsibilities will include responding to inbound chats, emails, and inquiries from customers and 3rd Party Vendors....

  • Inbound Travel Assistant

    2 days ago

    Ahmedabad, Gujarat, India ALL Four Season Travels Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Company Overview:All 4Season is a Luxury Travel Company dedicated to providing exceptional travel services to our clients. We specialize in organizing international travel arrangements, ensuring a seamless and memorable experience for our customers. As we continue to grow, we are seeking a skilled and detail-oriented International Ticketing Specialist to...

  • Sales Specialist

    4 days ago

    Ahmedabad, Gujarat, India dpod studio Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Title:Sales SpecialistCompany:Dpod Lifestyle Pvt. Ltd.Location:AhmedabadExperience:Minimum 2 yearsEmployment:Full-timeAbout Us:Dpod Lifestyle Pvt. Ltd. is a dynamic & innovative company dedicated to delivering exceptional lifestyle products & services. We pride ourselves on our customer-centric approach and are committed to providing the best experience...

  • Customer Support Executive

    4 days ago

    Ahmedabad, Gujarat, India Thrivea Solutions Private Limited Full time ₹ 10,000 - ₹ 1,50,000 per year

    Outbound & inbound candidates callsFollow up with clients and maintain call records in ExcelCoordinate with the backend team and maintain service logsUpdate feedback and escalate issues when neededRequirements:Good communication in Hindi & Gujarati (English is a plus)Basic computer skills (Excel, WhatsApp, phone handling)Job Types: Full-time, FresherPay:...

  • Accounts Receivable Specialist

    2 weeks ago

    Ahmedabad, Gujarat, India SourceIN Solutions Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Accounts Receivable & CollectionsFollow up on overdue invoices and send payment reminders.Record customer commitments and maintain accurate payment records in ERP systems.Escalate unresolved or complex AR issues to the onshore finance team.Customer Support (Zendesk or Similar)Manage AR-related customer tickets — including invoice requests, payment...

  • Customer Support Executive Female

    4 days ago

    Ahmedabad, Gujarat, India Kinetic Resources Full time ₹ 3,20,000 - ₹ 6,00,000 per year

    Employment Type: Full-TimeRole: You will be responsible for handling customer queries and support requests via inbound/outbound calls, emails, and chat. The ideal candidate will have experience in managing customer interactions with empathy, professionalism, and efficiencyKey Responsibilities:Handle inbound and outbound customer calls effectivelyRespond...

  • Customer Engagement Specialist

    2 days ago

    Ahmedabad, Gujarat, India Chinmay Finlease Limited Full time ₹ 3,60,000 - ₹ 4,20,000 per year

    Job Title: Customer Engagement SpecialistDepartment: Digital MarketingLocation: On Site – Shilaj, AhmedabadEmployment Type: Full-TimeAbout Us:Chinmay Finlease Limited is a leading financial services company focused on providing seamless digital solutions to customers across India. We are expanding our team to strengthen our digital presence, app...

  • Customer Service Executive

    1 week ago

    Ahmedabad, Gujarat, India Chinmay Finlease Limited Full time ₹ 4,80,000 - ₹ 7,20,000 per year

    As a Debt Collection Specialist, you will be responsible for adhering to company policies, procedures, and legal regulations regarding debt collection and customer interaction. You will track and report on overdue accounts, ensuring that all cases are escalated according to company guidelines if needed. Your role will involve managing a portfolio of accounts...