Customer Support Specialist

9 hours ago


Ahmedabad, Gujarat, India i-sourcing Technologies Pvt Ltd Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Job Overview:

We are seeking a Customer Support Specialist to assist our clients and ensure they receive timely, accurate, and friendly service. You will handle customer interactions through calls, chats, and emails while maintaining a high level of professionalism and empathy.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat.
  • Provide detailed information about our products and services.
  • Troubleshoot basic issues or escalate to the appropriate team.
  • Maintain accurate records of all customer interactions.
  • Ensure customer satisfaction through prompt follow-ups.

Requirements:

  • Excellent communication skills in English, Hindi, and Gujarati.
  • Proficiency in MS Office, email, and basic computer operations.
  • Strong problem-solving and interpersonal skills.
  • Calm, patient, and customer-oriented personality.
  • Ability to learn quickly and adapt to new tools or processes.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Location:

  • Ahmedabad, Ahmedabad, Gujarat (Required)

Work Location: In person



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